Customer Success Engineer

Job Description

Opcito Technologies is seeking an experienced Customer Success Engineer / Forward Deployed Engineer who can work closely with customers to understand their technical requirements, troubleshoot complex system issues, and drive solutions from problem identification through resolution.

This role requires someone who can operate at the intersection of customer requirements, systems engineering, software troubleshooting, and technical problem solving. You will work closely with internal engineering teams as well as enterprise customers and may occasionally visit customer locations to support deployments, troubleshooting, and technical engagements.

Required Skills & Experience

• 5+ years of experience in software engineering, technical consulting, solutions engineering, customer engineering, or a similar role.
• Hands-on experience with Terraform and the ability to independently perform cloud integrations and configurations.
• Strong experience with AWS and Azure, with the ability to independently troubleshoot and perform integrations.
• Good understanding of Active Directory (AD) and User/Group management concepts in Okta or other Cloud/IAM platforms.
• Experience with Agentic AI, LLM-based applications, and MCP (Model Context Protocol).

• Strong understanding of systems and applications, including:

• Operating Systems (Windows, Mac)

• Applications & Services

• Networking

• System Integrations

• Logs & Monitoring

• Strong systems knowledge covering operating systems, applications, services, networking, and system integrations.

• Strong hands-on technical troubleshooting mindset.

• Strong hands-on technical troubleshooting and debugging skills.

• Strong software troubleshooting and debugging skills.

• Experience in analyzing logs, identifying failures, and performing root-cause analysis.

• Strong problem-solving and analytical skills.

• Strong ownership, communication, and collaboration skills.

• Good communication and customer-facing skills.

Key Responsibilities

• Strong troubleshooting skills with the ability to independently debug and resolve issues after initial ramp-up.
• Comfortable moving between customer requirements, system-level troubleshooting, and software debugging.
• Ability to work independently in customer environments and handle ambiguous technical problems.
• Comfortable working with customer environments, understanding integration issues, and taking end-to-end ownership of technical troubleshooting.
• Ability to quickly learn and work with MDM and IDP integrations.
• Comfortable working directly with enterprise customers and technical stakeholders.
• Willingness to work closely with customers and, when required, travel to customer locations.
• Willingness to travel to customer locations when required.

Why should you join Opcito?

We are a dynamic company that believes in designing transformation solutions for our customers with our ability to unify quality, reliability, and cost-effectiveness at any scale. Our product engineering culture thrives on delivering high-quality, reliable, and scalable solutions by leveraging cutting-edge technologies such as Cloud, DevOps, and automation, coupled with disruptive technologies like containers, serverless computing, and microservice-based architectures.

Here are some of the perks of working with Opcito:

• Outstanding career development and learning opportunities
• Competitive compensation depending on experience and skill
• Friendly team and enjoyable work environment
• Flexible working schedule
• Corporate and social events

Awards and Recognitions

• Great Place To Work certified 2021-22, 2022-23, 2023-24
• India's Great Mid-Size Workplaces for 2022 by GPTW
• India's Best Workplaces in IT & IT-BPM 2022 - Top 50 by GPTW
• India's Best Workplaces Building a Culture of Innovation by All - Mid-size 2023 by GPTW
• India's Great Mid-Size Workplaces 2023 ranked 31 by GPTW
• India's Best Workplaces for Millennials 2023 by GPTW
• Top Developers India 2022 by Clutch
• ISO/IEC 27001-2013 by DNV-GL