Business Development & Client Relations Manager

Business Development & Client Relations Manager

About Settlr Global

Settlr Global helps businesses establish and manage their operations in Thailand through accounting, tax, payroll, company incorporation, BOI advisory, Employer of Record, visa and work permit services.

About the Role

We are looking for a proactive Business Development & Client Relations Manager to grow our B2B customer base and serve as the first person in charge for prospective and new clients.

You will manage the client journey from initial enquiry through qualification, proposal, closing and onboarding. You will also build a structured sales funnel, represent Settlr Global at events and develop relationships with chambers of commerce, business associations and referral partners.

Key Responsibilities

Business Development and Sales

• Identify and acquire B2B customers for Settlr Global’s services through outbound outreach, inbound enquiries, networking and referrals.
• Understand client requirements and work with our service teams to recommend suitable solutions.
• Prepare proposals, manage follow-ups, negotiate within approved commercial guidelines and close engagements.
• Identify opportunities to offer additional services to existing clients.

Inbound Enquiries and Sales Funnel

• Build a structured process for managing enquiries across the website, email, social media, WhatsApp and referral channels.
• Qualify leads and maintain a CRM with accurate contact details, sales stages, next actions and follow-up dates.
• Establish response standards and follow-up routines to ensure enquiries receive timely attention.
• Track the complete funnel from enquiry and discovery through proposal, conversion and onboarding.
• Report on pipeline value, conversion rates, lead sources and reasons for lost opportunities.

Client Relationships and Onboarding

• Act as the primary client-facing contact throughout the sales and onboarding process.
• Clearly communicate service scope, fees, timelines and document requirements.
• Coordinate engagement agreements, document collection and handover to the relevant delivery teams.
• Monitor onboarding progress and resolve communication gaps or delays.
• Maintain client relationships, coordinate internal support and escalate issues when needed.

Partnerships and Company Representation

• Represent Settlr Global at business events, networking sessions and industry gatherings.
• Build relationships with chambers of commerce, business associations, professional advisers and referral partners.
• Develop partnerships that generate a consistent flow of qualified leads.
• Follow up with event contacts and turn introductions into business opportunities.

Internal Coordination and Reporting

• Work closely with management, marketing and service teams to align client expectations with delivery capabilities.
• Share client feedback and market insights to improve service packages and proposals.
• Provide regular updates on sales performance, pipeline activity and partnership opportunities.
• Create practical processes that make Settlr Global’s business development function organised and measurable.

Candidate Profile

• Experience in B2B business development, consultative sales, account management or client relations.
• Experience in professional services, accounting, corporate services, HR, EOR or business advisory is preferred.
• Strong communication, presentation, negotiation and relationship-building skills.
• Comfortable engaging with founders, business owners and senior decision-makers.
• Able to manage multiple enquiries and maintain consistent follow-ups.
• Familiar with CRM tools and sales pipeline management.
• Confident attending events and representing the company independently.
• Strong English communication skills. Thai language capability is an advantage.
• Proactive, organised and accountable for converting opportunities into paying clients.

Success Measures

• New B2B clients acquired and revenue generated.
• Timely responses to enquiries and improved conversion rates.
• An accurate and actively managed sales pipeline.
• Smooth client onboarding and clear communication.
• Qualified leads generated through events, partnerships and referrals.
• Growth in repeat business and cross-selling.

How to Apply

Send your CV to [email protected] with the subject line “Application: Business Development & Client Relations Manager”.

About Settlr Global

Settlr Global is a Bangkok-based business operations partner for founders and companies setting up and running in Thailand, and part of WOWS Global. We handle company incorporation, Employer of Record, payroll, visas and work permits, accounting and tax, fractional CFO, legal advisory, and day-to-day business operations, all in one place. We've served 200+ clients so far, and the platform you'll build is what keeps all of it running smoothly.

Learn more at https://settlrglobal.com/careers