Technical Account Manager, Onboarding

Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology?

As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one.

You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly.

As a Technical Account Manager at Smartly, you will…

• Serve as the primary technical and operational point of contact for customers during onboarding
• Support platform and ad account integrations, ensuring correct and timely product setup
• Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization
• Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution
• Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy
• Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks
• Analyze campaign performance and translate data into actionable insights and optimization recommendations
• Apply industry and platform knowledge to support problem-solving and idea generation
• Contribute to documentation of best practices and process improvements to support scalable delivery

We’re looking for you if you…

• Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs).
• Experience onboarding or implementing programmatic display campaigns.
• Technical campaign experience across social platforms, including reporting views, custom expressions, and campaign configuration.
• Comfortable using Google Sheets functions and Apps Script to analyse data, automate tasks, or support campaign workflows.
• Able to diagnose setup, tracking, integration, and delivery issues, and explain technical solutions clearly to customers and internal teams.
• Comfortable supporting US and Global customers during New York business hours (Eastern Time) and working from our Manila office at least two days per week.
• Curious and proactive: willing to test systems, investigate edge cases, and prioritise effectively during fast-moving onboarding periods.

#LI-HYBRID