L3 Support Engineer - DevSecOps

About the Company:

Everest DX – We are a Digital Platform Services company, headquartered in Stamford. Our Platform/Solution includes Orchestration, Intelligent operations with BOTs’, AI-powered analytics for Enterprise IT. Our vision is to enable Digital Transformation for enterprises to deliver seamless customer experience, business efficiency and actionable insights through an integrated set of futuristic digital technologies.

Digital Transformation Services - Specialized in Design, Build, Develop, Integrate, and Manage cloud solutions and modernize Data centers, build a Cloud-native application and migrate existing applications into secure, multi-cloud environments to support digital transformation. Our Digital

Platform Services enable organizations to reduce IT resource requirements and improve productivity, in addition to lowering costs and speeding digital transformation.

Digital Platform - Cloud Intelligent Management (CiM) - An Autonomous Hybrid Cloud Management Platform that works across multi-cloud environments. helps enterprise Digital Transformation get most out of the cloud strategy while reducing Cost, Risk and Speed.

To know more please visit: http://www.everestdx.com

Position Overview:

Provide advanced L3 production support across Kubernetes, cloud infrastructure, DevOps platforms, cloud automation, and enterprise CI/CD environments. The role combines hands-on troubleshooting of Azure AKS,Helm, Istio, Terraform, Azure networking, PCF/Tanzu, Linux, observability, ServiceNow automation, DevX infrastructure, Azure DevOps, GitHub Actions, scripting, and backup/recovery. The engineer will act as a senior escalation point across multiple teams, driving incident resolution, RCA, permanent fixes, automation, and platform reliability.

Core Technical Skills:

• Linux administration – RHEL / Ubuntu / CentOS
• Azure AKS / Kubernetes administration and troubleshooting
• Docker and container orchestration
• Helm and Kubernetes deployment management
• Istio service mesh
• Terraform / Infrastructure as Code
• Ansible / configuration management
• Azure networking and core Azure services
• PCF / Tanzu
• Azure DevOps, GitHub Actions, Jenkins and/or GitLab CI
• ServiceNow integration, REST APIs, workflow and automation
• DevX / platform infrastructure support
• Shell / Bash, Python and PowerShell scripting
• Prometheus, Grafana, AppDynamics and ELK
• Git, secrets, certificates, authentication and API integration
• Backup, restore and disaster recovery
• Incident, problem, change and release management

Experience & Qualifications:

• 7+ years of experience in Linux, cloud infrastructure, Kubernetes, DevOps, SRE, platform engineering, or enterprise production support.
• Strong hands-on production experience with Linux and Kubernetes/AKS.
• Demonstrated experience with CI/CD, infrastructure automation, Terraform/Ansible, and operational scripting.
• Strong understanding of containers, microservices, cloud networking, security, monitoring, and distributed systems.
• Experience leading technical initiatives, mentoring engineers, and coordinating cross-functional delivery.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Strong analytical, communication, incident-management, and stakeholder-management skills.
• Experience working in ITIL-aligned enterprise support environments and handling Sev-1/Sev-2 incidents.

L3 Support Expectations:

• Act as the senior technical escalation point before engineering/product teams.
• Own incidents from diagnosis and mitigation through recovery, RCA, and permanent corrective action.
• Reduce repeat incidents through automation, monitoring improvements, self-healing, and preventive controls.
• Participate in on-call or extended support coverage as required by the operating model.
• Support platform upgrades, patching, capacity planning, vulnerability remediation, and resilience activities.
• Lead technical discussions, mentor junior engineers, and promote standard engineering and support practices.
• Maintain and improve L3 runbooks, knowledge articles, SOPs, and troubleshooting guides.

Key Performance Indicators:

• L3 incident resolution time and SLA adherence
• Mean Time to Restore (MTTR)
• Reduction in repeat and recurring incidents
• RCA and permanent-fix completion within agreed timelines
• Platform availability, scalability, security, and reliability
• Automation and self-healing improvements delivered
• Reduction in manual operational effort
• Knowledge articles, runbooks, and engineering improvements delivered

Preferred Certifications:

• Relevant certifications such as Microsoft Azure, CKA/CKAD, HashiCorp Terraform, Ansible, DevOps, ITIL, Linux, or other cloud/platform certifications are desirable.

Key Responsibilities

• Own and resolve complex L3 incidents across Kubernetes, Azure cloud infrastructure, DevOps, CI/CD, and automation platforms.
• Troubleshoot Azure AKS clusters, nodes, pods, scheduling, resource constraints, ingress, networking, DNS, storage, and service availability.
• Support Helm deployments, release failures, configuration issues, rollback scenarios, and chart-related production defects.
• Troubleshoot Istio service mesh including traffic routing, mTLS, sidecars, gateways, virtual services, and destination rules.
• Support Terraform-based infrastructure provisioning, modules, state, dependencies, and deployment failures.
• Diagnose Azure networking issues involving VNets, subnets, NSGs, load balancers, private endpoints, DNS, routing, and connectivity.
• Manage and troubleshoot Linux servers, system performance, patching, security updates, and operational issues.
• Provide L3 support for PCF/Tanzu platforms, containers, and related enterprise infrastructure.
• Troubleshoot Azure DevOps and GitHub Actions pipelines, agents/runners, permissions, secrets, artifacts, deployments, and release failures.
• Support Jenkins/GitLab CI environments where applicable and resolve pipeline and deployment failures.
• Support ServiceNow integrations, REST APIs, orchestration, workflows, and operational automation.
• Support DevX infrastructure and platform automation components across non-production and production environments.
• Develop and maintain Python, PowerShell, Shell, or Bash automation for diagnostics, remediation, reporting, and operational efficiency.
• Use Prometheus/Grafana, AppDynamics, ELK, and other observability tools to correlate logs, metrics, traces, and events.
• Support backup, restore, disaster recovery, and recovery validation activities for critical platforms.
• Perform RCA for major and recurring incidents and drive permanent corrective actions.
• Lead technical discussions, mentor L1/L2 engineers, and conduct technical/design reviews where required.

Location: Plano Texas (Onsite - Work from Office ) North America

Job Type: Contract / Fulltime

EverestDx is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.