Field Desktop Support Engineer

Responsibilities:

Advanced desktop support experience- troubleshooting, configuration, software installation

Adept at M365, Windows, Active Directory, ticketing systems

Provide troubleshooting and support to end users on a variety of issues- incidents and problems

Provide technical assistance to the customer (Examples)

• Password reset

• Account information

• Case number information

• Adobe Reader issues

• Brower issues

• Technical computer issues

• Internet connectivity

Set up equipment for employee use

Image computers using a variety of methods

Install and perform minor repairs to computers and peripheral equipment within the office premises

Must have strong networking skills- IDF/MDF, switches, routers, access point

Experience:

5 years of experience in software, hardware, and network

Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

Experience with of Windows, M365, PC and Printer configuration

Strong customer service skills, detail oriented, and deadline driven

Strong phone and verbal communication skills along with active listening skills