Epic OpTime Certified Application Analyst

Epic OpTime Certified Application Analyst

Role Overview
Bitcot is seeking an experienced Epic OpTime Certified Application Analyst to support the design, build, configuration, implementation, optimization, and ongoing support of the Epic OpTime application.
The ideal candidate will have strong hands-on experience with Epic OpTime, a solid understanding of perioperative and operating room workflows, and the ability to translate clinical and operational requirements into effective Epic solutions. The analyst will collaborate with clinical, operational, and IT stakeholders to support application functionality, resolve complex issues, and improve perioperative workflows.

Key Responsibilities

1. Design, build, configure, test, implement, maintain, and optimize Epic OpTime functionality.
2. Analyze clinical and operational requirements and translate them into appropriate Epic application solutions.
3. Support perioperative, operating room, surgical scheduling, and surgical services workflows.
4. Evaluate existing workflows, identify gaps, and recommend opportunities for system and process improvement.
5. Perform Epic application configuration and build activities following established standards and best practices.
6. Develop and execute unit, integrated, regression, and user acceptance testing (UAT).
7. Troubleshoot and resolve application issues and provide advanced production support.
8. Participate in Epic implementations, upgrades, enhancements, optimization initiatives, and application maintenance activities.
9. Develop and maintain application build documentation, workflow documentation, functional specifications, test scripts, and related technical documentation.
10. Collaborate with other Epic application teams to support integrated, end-to-end clinical workflows.
11. Analyze system functionality and recommend improvements to application performance, usability, and operational efficiency.
12. Participate in workflow analysis, design sessions, and requirements-gathering meetings.
13. Support go-live activities, deployment, post-go-live stabilization, and ongoing production support.
14. Investigate complex application issues and coordinate resolution with appropriate technical, functional, interface, and vendor teams.
15. Provide application support and guidance to end users and stakeholders.
16. Develop training and support materials and assist with knowledge transfer when required.
17. Maintain documentation of application changes, issues, decisions, and solutions.
18. Communicate project status, risks, issues, dependencies, and recommendations to project and application leadership.

Required Qualifications

1. Active/current Epic OpTime certification is required.
2. 3+ years of hands-on experience supporting Epic OpTime or related Epic perioperative applications.
3. Strong experience with Epic application analysis, build, configuration, testing, implementation, optimization, and production support.
4. Strong understanding of perioperative and operating room workflows.
5. Experience with surgical scheduling and related perioperative processes.
6. Experience gathering, analyzing, and documenting clinical and operational requirements.
7. Experience developing test plans, test scripts, and supporting UAT and integrated testing.
8. Experience troubleshooting Epic application issues and providing production support.
9. Strong analytical, problem-solving, and troubleshooting skills.
10. Strong written and verbal communication skills.
11. Ability to work independently and collaborate effectively with clinical, operational, and technical teams.

Preferred Qualifications

1. Epic Anesthesia certification is a plus.
2. Experience supporting Epic Anesthesia and/or Lumens in addition to OpTime.
3. Experience with complex or enterprise-level Epic implementations.
4. Experience supporting Epic upgrades, enhancements, optimization, or conversion projects.
5. Strong knowledge of OR scheduling, perioperative documentation, surgical workflows, and anesthesia-related workflows.
6. Experience with workflow redesign and healthcare process improvement.
7. Experience providing advanced application support and resolving complex production issues.
8. Experience creating detailed application design, build, workflow, and technical documentation.
9. Experience collaborating across multiple Epic application teams and integrated clinical systems.
10. Additional Epic certifications are a plus.
11. Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, Nursing, Healthcare Administration, or a related field is preferred.