Application Support Engineer
- |5 years of exp
- |Full Time
In office - WFH flexibility
Not Available
About the job
My name is Jai Kumar, and I am a recruiter with Incedo Inc. Incedo is a digital transformation expert empowering companies to realize sustainable business impact from their digital investments. Our integrated services and platforms that connect strategy and execution, are built on the foundation of Design, AI, Data, and strong engineering capabilities blended with our deep domain expertise from digital natives.
With over 5,000 professionals in the US, Canada, Latin America, and India and a large, diverse portfolio of long term, Fortune 500 and fast-growing clients worldwide, we work across financial services, telecom, product engineering, and life sciences industries.
We have suitable job opportunity to discuss with you, If you are interest kindly reply with your updated resume or directly call me @ +1- 856-673-0188. Also, if you are not available then kindly refer this role to your network.
Application Support Engineer – Banking / Lending
Location: Pittsburgh, PA / Miamisburg, OH / Cleveland, OH / Chicago, IL / Dallas, TX
Experience: 5+ Years
Work Arrangement: Onsite / Hybrid
Job Summary
We are looking for an experienced Application Support Engineer with strong experience in production/application support within banking or financial services environments. The ideal candidate should have hands-on experience with Dynatrace, ServiceNow, Elasticsearch/log analysis, SQL/Database, and OpenShift.
Key Responsibilities
- Provide L2/L3 application and production support for enterprise applications.
- Monitor application performance using Dynatrace and troubleshoot production issues.
- Analyze Elasticsearch/Kibana logs to identify and resolve application errors.
- Manage incidents, problems, and changes using ServiceNow.
- Perform SQL/database queries for troubleshooting and data validation.
- Troubleshoot applications deployed on OpenShift/Kubernetes environments.
- Perform root-cause analysis and coordinate with development, DevOps, infrastructure, and database teams.
- Support releases, deployments, and production validation activities.
- Ensure incidents are resolved within defined SLAs.
Required Skills
Application Support | Production Support | Dynatrace | ServiceNow | Elasticsearch/Kibana | SQL/Database | OpenShift/Kubernetes
Preferred: Experience in Banking, Lending, or Mortgage applications and enterprise production support environments.
