Remote Production Coordinator

About This Role

A Production Coordinator is engaged to coordinate a team of creatives, support optimization of client production schedules, and help ensure that all work is completed on time and to the client's satisfaction. On a daily basis, partners with Creatives, Quality Specialists, Team Coordinators, and other Production Specialists, with regular communication Customer Success Managers and Customer Support.

Working hours: 9:00 AM to 6:00 PM EST/PST

Location: Remote, open to candidates in Argentina, Mexico, Colombia, Peru, the Philippines, Malaysia, Indonesia, or India.

What You’ll Do

• Support optimal performance and creative utilization on the production floor by monitoring key performance indicators and identifying opportunities for improvement.
• Coordinates with creatives, facilitating the client's production schedule and helping maintain timely completion of deliverables.
• Monitor the progress of production work and share periodic updates with the client and key stakeholders as applicable.
• Offer suggestions and recommendations to Creatives to support the delivery of work that meets the standards set by Design Pickle and clients.
• Review sentiment analysis and ticket feedback ratings from customers.
• Collaborate closely with Quality Specialists to help maintain design quality and brand guidelines.
• Collaborate with Team Coordinators, Quality Specialists, and Production Specialists to identify and confirm Design Time for all requests assigned to the team.
• Help maintain that company notes are updated based on client preferences on an as-needed basis and coordinate related updates with the team.

Requirements:

• Strong knowledge of the creative development and production process.
• Skilled in coordinating multiple projects, timelines, and stakeholders.
• Excellent organizational, communication, and problem-solving abilities.
• Proficient in Adobe Creative Cloud (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro, Acrobat), Canva, Figma, PowerPoint, and Google Slides.
• Experience with project and ticket management tools (e.g., Jira, Confluence).
• Strong English communication skills and ability to partner effectively with global teams.
• Comfortable in a fast-paced environment, handling clients via Slack, email, and virtual meetings.
• Detail-oriented, resourceful, and capable of prioritizing tasks to meet deadlines.
• Preferred experience coordinating or supporting creative teams or projects in an agency setting.
• Background in a creative or client-facing role is a plus.