Application Support Specialist - REMOTE

We are looking for a proactive and adaptable Application Support Specialist (SaaS & Corporate Systems) to oversee and support our growing ecosystem of cloud applications. In this role, you will serve as the primary administrator for core business platforms across departments, keeping our software stack running efficiently and securely. You will troubleshoot technical issues, manage user access, improve cross-departmental workflows, and help streamline our internal processes as we scale. This is an equity-only role, ideal for someone who thrives in fast-moving, high-growth environments.

Note: This is an equity-only, fractional opportunity. There is no salary or hourly compensation at this time.

What You’ll Do
Serve as the primary administrator for core business applications across multiple departments, including CRM (Sales), HRIS (HR), and Collaboration Tools (Operations).
Provide Tier 1 and Tier 2 technical support for all SaaS applications, troubleshooting access issues, integration errors, and workflow bottlenecks.
Manage user provisioning, role-based access controls, and license allocation to ensure security and cost-efficiency as the company scales.
Work with department heads to identify repetitive tasks and implement automated workflows within the SaaS tools.
Assist in evaluating new software vendors, tracking renewals, and managing relationships with key SaaS providers.
Create and maintain a centralized knowledge base of standard operating procedures (SOPs) and user guides for all supported platforms.
Other duties as assigned, etc.

What You Bring
Bachelor’s degree in computer science or related field.
2+ years of experience supporting a wide variety of SaaS applications in a fast-paced environment (startup or high-growth company experience preferred).
Familiarity with Identity and Access Management (IAM) solutions (e.g., Okta, Azure AD) and modern API integration tools/automation platforms (e.g., Zapier, Workato).
Demonstrated ability to quickly master new software platforms and pivot alongside the changing needs of a scaling business.
Strong interpersonal skills with a proven track record of translating complex technical concepts for non-technical users across various business units.
Excellent analytical and troubleshooting skills with a customer-centric mindset toward internal employee support.

What You Get
Equity-based opportunity to build and lead the global talent engine at Digital Factory.
Strategic seat at the table, shaping how we grow and who we bring into the business.
Partnership with executive leadership on workforce design and scaling strategy.
A creative, inclusive culture that values innovation, clarity, and purpose.

Compensation
This is an equity-only, fractional opportunity. There is no salary or hourly compensation at this time.

https://dgtl-factory.com/careers

At Digital Factory, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Digital Factory believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Digital Factory is an Equal Opportunity Employer