ITSM & Ticketing Sales

About Wavity

Wavity is an AI-powered IT Service Management (ITSM) and support platform designed to help organizations modernize their service desk, automate repetitive processes, and deliver better employee and customer experiences.

Wavity brings together ITSM, ticketing, AI agents, workflow automation, knowledge management, self-service, asset management, and integrations in one flexible platform.

About the Role

We are looking for an experienced and motivated ITSM & Ticketing Sales professional to drive new customer acquisition for Wavity.

This is a hands-on, full-cycle sales role. You will be responsible for identifying prospective customers, generating your own pipeline, conducting discovery, demonstrating Wavity, preparing proposals, negotiating, and closing new business.

We're looking for someone who understands the ITSM, Help Desk, Service Desk, or Ticketing market and can have meaningful conversations with IT leaders about their current tools, challenges, and modernization plans.

What You'll Do

• Generate new sales opportunities through cold calling, email, LinkedIn, networking, referrals, events, and targeted outbound campaigns.
• Identify organizations evaluating, replacing, or upgrading their current ITSM, Help Desk, Service Desk, or Ticketing solutions.
• Engage with CIOs, IT Directors, IT Managers, Service Desk Managers, Help Desk Managers, IT Operations leaders, and other decision-makers.
• Own the complete sales cycle from initial prospecting through discovery, product demonstrations, proposals, negotiations, and closing.
• Understand prospects' existing ITSM environments, workflows, integrations, pain points, and business requirements.
• Position Wavity as an alternative to traditional ITSM and ticketing platforms.
• Demonstrate how AI agents, automation, self-service, knowledge management, and intelligent workflows can improve IT support operations.
• Conduct and coordinate product demonstrations based on customer requirements and use cases.
• Develop proposals, pricing, presentations, and responses to customer questions.
• Follow up consistently with prospects and maintain momentum throughout the sales process.
• Maintain accurate CRM records, pipeline stages, next steps, and sales forecasts.
• Work closely with Wavity leadership, product, implementation, and customer success teams.
• Meet or exceed quarterly and annual new-business targets.

What We're Looking For

• 2+ years of B2B SaaS, enterprise software, ITSM, Help Desk, Service Desk, Ticketing, or IT technology sales experience.
• Experience selling software or technology solutions to mid-market and/or enterprise organizations.
• Proven ability to generate your own pipeline and close new business.
• Comfortable with cold calling, email prospecting, LinkedIn outreach, discovery calls, demonstrations, negotiations, and closing.
• Understanding of IT support and service management processes.
• Ability to communicate technical capabilities in clear business terms.
• Strong presentation, communication, relationship-building, and follow-up skills.
• Self-motivated and comfortable working independently in a growing technology company.
• Experience using CRM and modern sales prospecting tools.

Preferred Experience

Experience selling or working with ITSM and support platforms such as:

• ServiceNow
• Freshservice / Freshdesk
• Jira Service Management
• Zendesk
• ManageEngine
• BMC
• Ivanti
• SolarWinds
• HaloITSM or similar platforms

Experience with AI automation, workflow automation, asset management, knowledge management, identity and access management, or enterprise integrations is also valuable.