J&M Group
Actively Hiring
IT Staffing
Production Support Engineer - Salesforce
- Old Toronto
- |Full Time
Posted: 3 days ago• Recruiter recently active
Job Location
Old Toronto
Remote Work Policy
In office
Visa Sponsorship
Not Available
RelocationAllowed
Skills
Python
SQL
Perl
Linux
DevOps
Jira
Windows
Confluence
CI/CD
About the job
- Provide L2/L3 production support for global Investment Banking and Capital Markets applications.
- Ensure high availability, stability, incident resolution, and performance of critical applications.
- Troubleshoot Linux/Windows, SQL databases, application, and infrastructure issues.
- Manage incident, problem, change, release, and capacity management following ITIL practices.
- Develop Python/Perl scripts and automation to reduce manual effort and operational risk.
- Support batch scheduling, monitoring, CI/CD, and DevOps tools.
- Coordinate with developers, vendors, business, compliance, and technology teams.
- Maintain Confluence/Jira documentation, runbooks, SOPs, and RCA reports.
- Participate in weekend releases, disaster recovery, production checks, and risk mitigation.
- Apply strong knowledge of Capital Markets / Investment Banking workflows and continuously improve production support processes.
