ServiceNow Technical Lead – Custom Apps /App Engine

Job Description:

Location : Remote (Client is in Dallas)

Only W2

Duration: 12 Months

ServiceNow Technical Lead – Custom Apps /App Engine- contract position

Responsibilities:

• Provide technical leadership, mentorship, and guidance to ServiceNow development teams focused on custom apps
• Collaborate with clients to understand their needs and develop solutions that meet their requirements within the ServiceNow framework and/or partner with Enterprise Architecture to suggest alternative platforms.
• Translate complex business needs into clear technical designs and work with Solution Architects on design approval.
• Design, develop and implement solutions that are scalable, flexible, and easy to maintain to include leading proofs of concept for new.
• Lead the development team in building and implementing solutions that meet approved designs and requirements, ensuring consistency of development standards.
• Design and develop robust integrations between ServiceNow and third-party systems, using iPaaS (like Mulesoft), APIs, web services, MID servers, and ETL tools, and exploring opportunities to leverage Artificial Intelligence (AI).
• Provide technical guidance and support to project teams throughout the project lifecycle, to include working with ServiceNow support and other technical teams to address and resolve critical issues; work with cross-functional teams to ensure that solutions are integrated with other systems and processes.
• Create comprehensive technical documentation including architecture diagrams, configuration guides, and development standards
• Lead teams through Platform upgrades and act as the primary escalation point for complex technical challenges during delivery.
• Keep updated with ServiceNow functionalities and advocate for best practices, recommending out-of-the-box solutions where possible.

Qualifications:

• Minimum 7 years of recent experience in ServiceNow development and architecture, with extensive experience as a technical leader.
• Strong expertise in ServiceNow Finance and Accounting Operations (FAO) and/or Procurement Service Management is required. Expertise with Third Party Risk Management and Third Party Compliance processes preferred.
• Required Certification: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS).
• Preferred Certifications: Certified Technical Architect (CTA), or Certified Master Architect (CMA), or platform micro-certifications.
• Experience in supporting business solutions hosted on ServiceNow from a developer or administrator perspective, inclusive of the challenges associated with upgrades, integrations, and operational support.
• Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data.
• Proven familiarity with ServiceNow and other technology platforms commonly used to service core business functions.
• Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams.

Bachelor’s degree from an accredited college or university is preferred.