IT Support Administrator

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for 90 years.

The IT End User Compute Administrator is a key contributor to the technology experience that powers our Lifetouch field operations. In this role, you'll maintain and optimize computing environments, provide hands-on technical support, strengthen system security, and help drive continuous improvements across Lifetouch Area Offices and JCPenney Studios. We're looking for a skilled technology professional who combines technical expertise with outstanding customer service, bringing a proactive approach to problem-solving and a talent for building trusted relationships with end users.

Key Responsibilities

• Collaborate with the System Engineering, FTS personnel, and vendors to deliver end-user solutions aligned with company standards.
• Maintain and troubleshoot system configurations to support business processes, emphasizing reliability, consistency, and compliance.
• Perform configuration, installation, maintenance, and troubleshooting of hardware and software for remote environments.
• Provide technical support for Lifetouch Area Offices and JCPenney Studios to enhance operational efficiency and exceptional customer service.
• Conduct system testing to ensure functionality, security, and compliance with regulations (e.g., PCI standards).
• Document processes, and maintain detailed records of technology operations.
• Implement and support network security measures to protect digital assets and ensure data integrity.
• Participate in large-scale project implementations by providing technical expertise and hands on support
• Assist in change management and project planning, including scope, resources, and time constraints.

Minimum Qualifications

• Technical/vocational degree in computing, networking, or an equivalent field.
• 5-8 years of technical experience related to systems maintenance, user support, and project management.
• Strong communication and leadership skills with the ability to articulate technical concepts to non-technical end users.
• Knowledge of business processes, change management, and project management methodologies.
• Proficiency in Microsoft Office suite and configuration tools (eg., ADManager)
• Ability to facilitate collaboration, and work across disciplines and organizational levels.

Preferred Qualifications

• Experience working within IT environments supporting large-scale projects and geographically distributed personnel.
• Knowledge of Lifetouch operations and familiarity with the needs of JCPenney Studios.
• Demonstrated passion for technology and customer service excellence.

Other

• Regional travel up to 25% of the time

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.