Customer Success & Implementation Engineer

About Sitemark

Sitemark is the AI and robotics platform for building and operating renewable energy. The world's leading Owners, EPCs, and O&M companies use Sitemark.

What problem are we solving and why is this important to solve:

The world is building one of the largest infrastructure shifts in history — and it needs better tools to get it done. Renewable energy projects are growing in scale, complexity, and urgency, but the teams responsible for building and operating them are stretched thin — buried in repetitive work, disconnected systems, and running out of time. That's why we built Sitemark: AI and robotics take the repetitive load off these teams, from the field to the office, so their time goes to what matters — and sites get built faster and perform better.

The team you'll join:

You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives.

How we operate:

• We care deeply about our customers and the problems we solve for them.
• We move fast, keep things simple, and focus on what matters.
• We keep our quality bar high by staying lean and hiring only the best.

*Tasks*As our Customer Success & Implementation Engineer, your first priority is making our customers successful — starting from the moment they sign. You own their journey from technical onboarding through to long-term partnership: you set up their platform, dig into their use case, and design how Sitemark fits into their workflow. You’re equal parts engineer and relationship builder — technical enough to configure a customer’s environment and prepare their data, and customer-focused enough to build the trust that turns satisfied customers into loyal, long-term partners.

What you'll do:

• Own the customer journey end to end — run a structured technical onboarding process, drive adoption, and turn satisfied customers into loyal, long-term partners.
• Define the implementation strategy for each customer: analyze their use case, understand how they work, and design the platform setup that serves them best — then make sure sites are configured to that standard, whether hands-on or by guiding others.
• Translate customer workflows into the right Sitemark solution — map their processes onto the platform's capabilities and work with them to get it live and adopted.
• Own the quality of customer data flowing into the platform — set the standards for site layouts (CAD/DXF), drone and GIS data, project schedules, and other imports, so every customer starts from a clean, reliable foundation.
• Build and run a self-sustaining customer success and support system for customers, resellers, partners, and pilots — so issues get resolved fast and support requests go down over time.
• Deliver product training and education that helps customers get the most out of Sitemark, and become the in-house expert who supports customers and colleagues on using and optimizing the product.
• Feed customer needs and implementation friction back to the product team, and streamline the onboarding and implementation process so every rollout is faster and smoother than the last.

What success looks like after 6–12 months:

• New customers are onboarded through a repeatable, structured implementation process — platforms are set up right the first time, and time-to-value keeps shrinking.
• Every customer’s setup reflects their actual use case — solutions are designed with them, not just delivered to them — and adoption and retention are up.
• Customer data (layouts, schedules, drone data) flows into the platform cleanly, with validation and tooling that makes imports predictable.
• The support system runs largely on its own — issues get resolved fast, and support requests are trending down as customers become self-sufficient.
• You’re the recognized in-house product expert, and customers see Sitemark as a long-term partner, not just a vendor.

Requirements

• A hybrid profile: as strong with customers as you are with technical systems — you can run a kickoff call in the morning and troubleshoot a data import in the afternoon.
• A bachelor's degree or higher in a relevant field. An engineering background or technical experience is a big plus.
• Comfort working with technical data formats — CAD/DXF drawings, GIS data, project schedules — and learning new tools quickly.
• Exceptional stakeholder-management skills — you juggle multiple projects and functions without dropping balls.
• An analytical and proactive problem-solver who can take an ambiguous customer use case and turn it into a working setup.
• A clear communicator who can translate between customers and engineers, and make complex things simple in training and documentation.
• Experience in customer success management.

Nice to have:

• Knowledge of the solar industry — familiarity with utility-scale solar operations, asset management, or solar project lifecycle (construction through O&M) is a strong plus.
• Experience with photogrammetry, Lidar, and UAV / drone operations.

Benefits

• A team that moves fast, stays lean, and hires only the best.
• Work on a mission that matters: accelerating the world's transition to renewable energy.
• A competitive salary with fringe benefits.
• Hybrid working model — two days a week in our Leuven office.