Help Desk Specialist

Multiple CTP on-site roles located in the Metro West area in MA.

Looking for candidates with 2 -5 years of experience.

Must be able to work without sponsorship and no C2C

1) Help Desk Tech I – Office Based

Fully onsite, no travel. First point of contact for end users — tickets, Windows troubleshooting, M365 support, AD/Entra user admin.

Need: 1+ yrs help desk/desktop support, Windows 10/11 in a domain, familiarity with AD & M365.

2) Help Desk Tech I – Remote

~70% office / 30% scheduled field visits, plus mileage. Same queue work as above, plus workstation deployments, imaging, and hardware repair onsite.

Need: same as above, plus a valid license/clean record/reliable vehicle, comfort with hardware, and able to lift 50 lbs.

3) Help Desk Tech II

~80% office / 20% field, plus mileage. Tier 2 escalation role — Windows Server, AD/Entra admin, M365 tenant-level admin, networking, security alerts, backups. Includes on-call rotation.

Need: prior Tier 1 experience, ready to grow toward systems/network engineering.