IT Operation Engineer

Job Description

The IT Operations Engineer delivers exceptional, personalized technology support to clients across all work environments. This position ensures seamless operation of all technology systems—on-premises, cloud, and mobile—providing proactive solutions and rapid response to maintain an uninterrupted user experience. The role requires discretion, professionalism, and a commitment to excellence in every interaction.

Responsibilities

Core Responsibilities:

• Rapid Issue Resolution: Diagnose and resolve complex technical problems across hardware, cloud applications, SaaS platforms, and connectivity (Wi-Fi, VPN, and Zero Trust network access) with minimal downtime.
• Desktop & Deskside Support: Provide hands-on desktop and deskside support, including hardware setup, software installation, peripheral configuration, and workstation troubleshooting for executive offices.
• Confidentiality & Security: Ensure strict adherence to data privacy and security protocols, including multi-factor authentication, endpoint detection and response (EDR), and Zero Trust principles, when handling sensitive information.
• Personalized Technology Consulting: Advise executives on emerging technologies, cloud upgrades, and optimizations tailored to their workflows and preferences.
• Disaster Recovery & Continuity: Participate in planning and execution of cloud-based business continuity and disaster recovery strategies, including data redundancy and rapid failover, for executive systems.
• Documentation & Training: Maintain clear documentation of configurations and processes using modern knowledge-base and ticketing platforms. Provide discreet training and guidance to VIPs on new tools and workflows as needed.

Technical Expertise Required

• Advanced knowledge of Microsoft 365 and Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive, and Windows/macOS endpoint management; familiarity with Copilot and other AI-powered productivity tools.
• Proficiency in mobile device management platforms (Intune, Jamf) for iOS/Android/macOS, and secure remote access technologies (VPN, Zero Trust Network Access, RMM tools).
• Strong understanding of modern networking (SD-WAN, Wi-Fi 6/7), unified communications platforms (Teams, Zoom), and security protocols including MFA and Zero Trust.
• Experience with cloud backup and disaster recovery solutions, endpoint detection and response (EDR)/next-gen antivirus, email security tools, and system performance tuning.
• Familiarity with automation and scripting (PowerShell, Python) to streamline routine support tasks.
• Hands-on desktop support skills, including PC/Mac hardware break-fix, OS imaging and deployment, printer/peripheral setup, and A/V and conference room equipment support.
• Other duties may be assigned.

Key Attributes

• Exceptional communication and interpersonal skills.
• Ability to work under pressure with urgency and precision.
• High level of discretion and professionalism.
• Strong problem-solving and analytical skills.
• Adaptability and eagerness to learn emerging technologies in a fast-changing IT landscape.
• Willingness to travel occasionally (minor travel required) to support executive locations or offices as needed.

Qualifications

Skills, Education, and Experience:

• Education: Bachelor’s Degree in a computer-related field preferred (or equivalent professional experience).

• Experience:

• 5+ years of progressive IT support experience, with at least 2+ years in executive or VIP technology support.

• Proven expertise in Ethernet network environments, enterprise-grade peripherals, and advanced troubleshooting.

• Hands-on experience with server platforms (HP, Lenovo, or equivalent), including deployment and monitoring tools.

• Solid desktop support background, including ticketing systems, asset/inventory management, and new-hire onboarding/offboarding.

• Strong background in Microsoft ecosystems (Windows Server, Exchange, O365) and mobile device management (iOS, Android).

• Familiarity with cloud technologies, remote access solutions, and collaboration platforms.

• Technical Skills:

• Understanding of TCP/IP, DHCP, DNS, WINS, and network security principles.

• Proficiency in endpoint security, backup solutions, and disaster recovery planning.

• Soft Skills & Attributes:

• Exceptional communication skills (verbal and written) with the ability to interact confidently with senior executives.

• Strong analytical and problem-solving skills with a proactive mindset.

• Project management experience for technology rollouts and upgrades.

• High level of discretion and professionalism when handling sensitive information.

• Ability to work independently and as part of a team in a fast-paced, high-pressure environment.

• Other Requirements:

• Must be available for on-site support 5 days/week, flexible for after-hours/on-call needs, and committed to white-glove, premium service.

Salary Range

The expected base salary for this position ranges from $65,000 to $75,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package (including health, vision, and dental insurance, paid time off and a 401(k) retirement plan with employer matching), this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Working Conditions: Normal working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.