Account Manager – eCommerce

Account Manager – E-Commerce

Job Overview
We are looking for a dynamic, client-focused, and commercially driven Brand Manager to join our growing team.
As a Brand Manager, you will be the trusted strategic partner for our eCommerce clients, responsible for managing relationships, driving account strategy, identifying growth opportunities, and ensuring strong business outcomes across Amazon and other online marketplaces.
This is a high-ownership, customer-facing role where you will work closely with global brands, understand their business challenges, translate data into actionable strategies, and collaborate with internal teams to drive profitable growth.
The ideal candidate is someone who understands the eCommerce ecosystem, is commercially sharp,
comfortable working with data and P&L, and thrives in a fast-paced environment where client success,
retention, and revenue growth are key measures of success.

Key Responsibilities

1. Client & Relationship Management
   ● Build and maintain strong, long-term relationships with clients and become a trusted business
   advisor.
   ● Act as the primary point of contact for assigned brands, understanding their business objectives,
   challenges, and growth priorities.
   ● Conduct regular business reviews and proactively communicate account performance, opportunities,
   and risks.
   ● Ensure a consistently high level of client satisfaction and engagement.

2. Brand & Account Strategy
   ● Develop and execute comprehensive account strategies aligned with client objectives and business
   goals.
   ● Identify opportunities to improve revenue, profitability, market share, and overall brand
   performance.
   ● Translate business and marketplace data into clear, actionable recommendations.
   ● Own the overall strategic direction of assigned accounts and ensure execution against agreed plans.

3. Business Growth & Sales
   ● Identify opportunities for upselling, cross-selling, and expansion across existing accounts.
   ● Drive revenue growth by identifying new business opportunities within the client portfolio.
   ● Understand client P&L and commercial objectives to ensure growth is both scalable and profitable.
   ● Partner with internal sales teams where required to convert growth opportunities into revenue.

4. Customer Success & Retention
   ● Own client success and ensure brands achieve measurable outcomes from our services and solutions.
   ● Proactively identify churn risks, performance gaps, and client concerns.
   ● Develop action plans to address challenges and improve account health.
   ● Drive strong retention through consistent value delivery and strategic partnership.

5. Performance & P&L Management
   ● Monitor key business KPIs including revenue, profitability, sales, advertising performance, market
   share, and other relevant metrics.
   ● Analyze account performance and identify trends, opportunities, and areas requiring intervention.
   ● Understand brand-level P&L and make commercially sound recommendations.
   ● Present performance insights and strategic recommendations to clients and internal leadership.

6. eCommerce & Marketplace Expertise
   ● Stay up to date with Amazon and broader eCommerce trends, marketplace developments, consumer
   behavior, and competitive dynamics.
   ● Provide clients with actionable insights on marketplace growth, category trends, pricing, competition,
   and customer behavior.
   ● Leverage data and industry knowledge to identify new avenues for brand growth.

7. Cross-Functional Collaboration
   ● Work closely with internal teams across Amazon/AMS, Advertising, Marketing, Operations, Product,
   and Customer Success.
   ● Ensure teams are aligned on client priorities, deliverables, and timelines.
   ● Act as the bridge between the client and internal teams to ensure seamless execution.

8. Problem Solving & Escalation Management
   ● Take ownership of client issues and ensure timely resolution.
   ● Proactively identify potential account risks before they become major client concerns.
   ● Coordinate with relevant internal teams to resolve complex business and operational challenges.

9. Technology, AI & Automation
   ● Leverage CRM, eCommerce, analytics, and collaboration tools to improve account management and
   decision-making.
   ● Identify opportunities to use AI, automation, and technology to improve efficiency, reporting, client
   communication, and business outcomes.
   ● Demonstrate curiosity and willingness to experiment with new technologies and tools.

What We're Looking For
Experience
● 4+ years of experience in customer-facing roles involving account management, category
management, sales, business strategy, P&L ownership, or eCommerce.
● Prior experience working with eCommerce brands, marketplaces, Amazon, or digital businesses is
highly preferred.
● Demonstrated experience managing client relationships and driving measurable business outcomes.

Education
● MBA in Marketing, Strategy, Business, Finance, or a related field preferred.
● Bachelor's degree in Engineering, Business, Marketing, Finance, or a related discipline.

Business & eCommerce Skills
● Strong understanding of end-to-end eCommerce operations and marketplace dynamics.
● Experience scaling brands on Amazon or other major marketplaces.
● Prior category management experience is highly preferred.
● Strong understanding of commercial metrics, revenue, profitability, and P&L.
● Proven ability to identify and execute growth opportunities.

Sales & Commercial Acumen
● Demonstrated success in achieving sales or revenue targets.
● Ability to identify upselling and cross-selling opportunities.
● Strong commercial judgment with a growth-oriented mindset.

Client Management
● Strong customer obsession with the ability to build trusted relationships with senior stakeholders.
● Excellent communication, presentation, negotiation, and influencing skills.
● Ability to handle difficult conversations and resolve client concerns effectively.
● Strong ownership and accountability for client outcomes.

Analytical & Strategic Thinking
● Strong analytical skills with the ability to interpret complex data and turn insights into actionable
business strategies.
● Ability to think strategically while maintaining attention to execution and details.
● Comfortable working with KPIs, business dashboards, performance reports, and financial metrics.

Technology & AI
● Comfortable working with CRM platforms, eCommerce tools, analytics platforms, and digital
collaboration tools.
● Strong interest in AI, automation, and emerging technologies.
● Ability to identify ways technology can improve productivity and client outcomes.

Work Style
● Comfortable working in a fast-paced, high-growth environment.
● Highly organized with strong time and stakeholder management skills.
● Self-driven, proactive, and comfortable operating with a high degree of ownership.
● Comfortable working with international clients and night-shift schedules.

Role Details
*Location: Remote
Working Days: Monday to Friday
Working Hours: 5:00 PM – 2:00 AM IST
Client Base: Global / International *

Why Join Us?
● High ownership and direct impact on global eCommerce brands
● Opportunity to work across strategy, sales, P&L, and client success
● Fast-paced and entrepreneurial work environment
● Exposure to leading eCommerce and marketplace businesses
● Opportunity to work with AI, automation, and proprietary technology
● Significant opportunities for professional and career growth