L6 Supervisor: Information Technology Management

The Role:

• Keep WWS running, secure, and supported.
• As Supervisor – BAE & CIO, you will lead the day-to-day management of business applications, IT infrastructure, end-user support, system availability, security, incidents, changes, and vendor coordination.
• You will ensure that employees have reliable access to the tools and systems they need while maintaining strong SLA, security, uptime, and service standards.

WHAT YOU WILL OWN – YOUR RESPONSIBILITIES :
• Lead BAE & CIO support operations and assign daily priorities.
• Monitor and resolve application, infrastructure, network, and access issues.
• Track incidents, changes, escalations, and resolution timelines.
• Maintain server, backup, system availability, and network performance.
• Monitor security alerts, access controls, and compliance requirements.
• Track vendor performance and SLA compliance.
• Support application rollouts, user training, and system adoption.
• Maintain accurate IT documentation, asset records, and operational reports.
• Identify recurring issues and implement preventive and corrective actions.
• Coordinate with internal teams and vendors to ensure uninterrupted operations.

NON-NEGOTIABLE METRIC :

• SYSTEM AVAILABILITY + SERVICE DELIVERY
• TARGET: ≥ 99.9% System Uptime | ≥ 95% SLA Compliance
• Measured through uptime, incident resolution, SLA adherence, security compliance, backup success, and reduction in recurring IT issues.
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THE FIGHT: WHAT YOU WILL FIGHT :

• DOWNTIME + RECURRING FAILURES
• You will fight system downtime, unresolved incidents, security gaps, poor application adoption, and vendor SLA failures.
• Your goal is to identify issues early, restore services quickly, and prevent the same problem from happening again.

WHO THRIVES HERE : Three Traits We Cannot Teach :

• You take ownership — You own an issue until it is resolved, not simply escalated.
• You are proactive — You identify risks and failures before they affect users.
• You lead with discipline — You ensure incidents, changes, security activities, and vendor commitments are properly tracked and documented.

THE WWS PERKS :

• Training in IT infrastructure, business applications, security, and ITSM practices.
• Exposure to the complete WWS technology and application environment.
• Opportunity to lead BAE & CIO support operations.
• Cross-functional collaboration with Operations, Technology, and Support teams.
• A role with direct responsibility for system reliability and employee productivity.

QUALIFICATIONS :

• Bachelor's degree in IT, Computer Science, Information Systems, or a related field.
• 6 + years of experience in IT support, infrastructure, application support, or related operations.
• Experience in team supervision or IT service coordination.
• Working knowledge of Windows/Linux systems, networks, applications, backups, and IT troubleshooting.
• Understanding of incident, change, problem, and SLA management.
• Strong knowledge of IT security, access management, and compliance.
• Experience with vendor coordination and reporting is preferred.
• Strong problem-solving, communication, documentation, team-management skills, delegation, accountability, and conflict-resolution skills.

Contact us on [email protected] / 9047477375