IT Support Technician

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America’s food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose

The IT Support Technician provides technical assistance to users, ensuring smooth and efficient use of computer systems, software, and networks. Here's what their role involves: troubleshooting issues, technical support, system maintenance, hardware setup, network support, and documentation.

Primary Responsibilities

• Diagnose and resolve hardware, software, and network problems.
• Assist users with issues like login problems, application errors, or system malfunctions.
• Install updates, patches, and new software to keep systems secure and functional.
• Install and configure devices such as computers, printers, routers, and other peripherals.
• Set up and maintain network connections, Wi-Fi, and VPNs for users.
• Keep records of issues, resolutions, and system configurations for reference.
• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications

• 3 years experience serving in a service delivery and/or technical support function within a large

organization, using the Microsoft operating system.

• 2 years of experience delivering and supporting end-user computing hardware (laptops,

desktops)

• 2 years of experience supporting employees in centralized and decentralized environments
• 1 year of experience troubleshooting network/connectivity (TCP/IP) challenges
• 1 year of experience troubleshooting Office 365 support incidents
• 1 year of experience troubleshooting VPN and remote work support incidents
• 1 year of experience troubleshooting video conference center hardware and software (WebEx,

Teams, etc.)

• 1 year experience using an incident management tool to track/log all support incidents