Quality Assurance Associate I

The QA Associate I is a key member of our Quality Assurance & Operations teams at Checkr, which is dedicated to enhancing the precision and efficiency of our background screening processes. This role demands a candidate who excels in communication and possesses excellent interpersonal skills, can maintain composure under pressure, and has meticulous attention to detail. Your responsibility will include conducting in-depth research and problem-solving. Join our diligent and determined team as we set new benchmarks for quality in the background screening industry.

What you'll do:

• Manage a high volume of tasks with a focus on ensuring the accuracy and quality of background reports through diligent processing and attention to detail, possibly involving communication with court clerks and law enforcement agencies
• Communicate effectively with QA teammates and leaders to ensure that issues are flagged to facilitate resolution, maintain quality, and drive key performance indicators.
• Complete all required training and collaborate with QA leadership to maintain knowledge and quality on all QA workflows
• Meet productivity and quality targets established by leadership to achieve team and business needs
• Adhere to the policies & procedures set forth within the Checkr US/CL and QA handbooks for ticket-based teams
• Understand and exemplify the Checkr Core Values in daily work

What you will bring:

• 1-2 years of relevant experience in customer success or operations desired, with a background in risk, fraud, compliance or trust & safety is a plus.
• Research-driven with excellent investigative and critical thinking. Familiarity with judicial processes and experience in criminal case information and municipal ordinances is a plus.
• Exceptional verbal and written communication skills with a commitment to thorough documentation of details and actions.
• Highly attentive to detail and exemplarily organized with a demonstrated ability to manage multiple priorities and adhere to strict deadlines.
• Effective interpersonal skills with a forte in both giving and receiving constructive feedback, and a proactive approach to seeking feedback.
• Process and solution-oriented. Comfortable making decisions and leveraging resources to ensure confidence in doing so
• Comfortable working within time restrictions and deadlines
• Proficiency in computer applications (both offline and internet-based) is required, GSuite, Public Access Terminals, Salesforce, Maestro, and Zendesk experience preferred
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.