Business Analyst

We are seeking a Business Analyst to work closely with our client’s teams, partnering with Technical, UX, Data, and Development leaders to turn complex business needs into effective digital solutions. As the Business Analyst you’ll help translate strategic roadmaps into clear requirements, prioritize features, and ensure teams stay aligned on what needs to be delivered. The ideal candidate will bring an understanding of the client’s business and industry to identify opportunities, anticipate risks, and help shape solutions that create meaningful business and customer impact.

You’ll lead requirements gathering, process analysis, and customer journey mapping while developing clear functional and system requirements for development teams. Throughout delivery, you’ll coordinate across teams, participate in sprint testing, support User Acceptance Testing (UAT), and help ensure requirements are successfully implemented.

What you'll do:

• Lead the analysis, design, and implementation of business systems and processes.
• Expertly elicit, analyze, and document complex business needs and technical requirements from stakeholders across various lines of business.
• Define and design end-to-end customer journeys, ensuring best-in-class digital experience while maintaining strict compliance with regulatory requirements.
• Write user stories and elicit requirements from all stakeholders
• Analyze and optimize current state account origination workflows and systems to identify gaps and recommend best practices.
• Collaborate closely with technical teams (developers, architects) to ensure the technical design and implementation accurately reflects the business requirements.
• Lead and troubleshoot complex functional and integration issues within client platforms, facilitate timely resolution, and provide ongoing support to ensure system effectiveness and adoption.
• Lead the Sprint Testing, SIT and UAT effort.
• Collaborate with training teams or directly create user manuals, and instructional materials focused on the new account origination system for end-users and operational teams.

What you'll bring:

• Deep understanding of the end-to-end lifecycle for various client products and the associated regulatory and compliance requirements.
• Strong ability to analyze complex data, understand system logic, and leverage data modeling tools to define system architecture and reporting needs.
• Demonstrated success in leading, facilitating large group discussions, communicating effectively across all business and technical levels, and driving cross-functional consensus.
• Aptitude for identifying, analyzing, and resolving complex business and system challenges specific to digital customer journeys and back-office integration.
• Proficiency in tools relevant to business analysis and project management (e.g., Azure DevOps, JIRA, Confluence, Visio) and familiarity with database concepts (e.g., SQL).
• A solid understanding of Agile Scrum methodologies is required.
• A bachelor’s degree in business, Finance, Information Technology, or a related field, and 10+ years of progressive experience in business analysis and IT systems are typically required.
• Experience in the financial sector a plus

More about G2O

We’re different than other companies at G2O. We blend the research and design, technology, and data expertise to deliver the solutions our clients crave — and we do all of this as one in-house team, from vision to execution. We’re also the largest company of our kind based in Ohio to do this — and have been evolving how we do it for 40 years.

Individually, we bring a wealth of experience from diverse backgrounds — personally and in business. We’re a diverse and passionate team of leaders and experts in technology, data, analytics, design, content, and more. But we think we’re best when we put our minds together. Each person brings something distinct to our team — some unique flavor to their background or their experience. That makes for stronger collaboration — and elevates the outcomes for our clients.

Are you ready to collaborate to greatness with us?