Data Centre Operations Technician

Key responsibilities:

Data Centre Operations

• Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware.
• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc).
• Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring.
• Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
• Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test.
• Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres.
• Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments.
• Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation.
• Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored.
• Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre’s.
• Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts.
• Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained.
• Any other fair and reasonable task or duty assigned to you by your Manager or other senior Exponential-e Group staff member.

Data Centre Access, Site Management, Proactive System Monitoring & Remote Hands

• Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s.
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
• Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access.
• Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes.
• Ensure Data Centre’s are always kept in a clean and presentable manner.

Knowledge and experience required:

• Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment.
• Proficient in Server, Storage & Network deployment and ongoing break fix support.
• Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc
• Demonstrable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs.
• Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
• Well organized and self-motivated with the ability to work alone and as part of a team.
• Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software.
• Excellent written and verbal communication skills with proficiency with Microsoft office applications.
• Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
• Passionate, engaged and enthusiastic in delivering a world class service in everything you do.
• Willingness to participate in 24/7 on call Rota to support out of hours incidents.
• Full UK Driving License and personal car is a must for this position.
• Some travel will be made by flight or train and covered by company expenses.