Operations & Systems Builder

The role
Own operations and build the scaffolding a scaling business runs on. Broad by design — mostly organizing what exists and building what doesn't yet. Scope will flex; "not my job" won't fly. It's a real 40-hour week, not a hidden 70 — very manageable for the right operator, with room to grow. Individual contributor reporting to the CEO.

You'll own
The master case tracker — every case current from intake to delivery.
Case flow between attorneys, experts, and the review team.
Core SOPs: firm onboarding, expert onboarding, case intake. Own them, improve them.
Contractor and vendor management
Our stack: Google Workspace, Monday.com (tasks + sales), Warp (payroll), Haven/Quickbooks. Marketing/Sales is moving to HubSpot and you could help stand it up.

You'll support
Sales ops: review and sharpen how we run it.
Finance: run invoicing and payments; support bookkeeping and payroll.
Compliance: we handle PHI under HIPAA. Track BAAs, W-9s, and HIPAA paperwork. Comfort with sensitive data is essential.

You're a fit if you
Own problems end-to-end and improve what exists.
Are relentlessly organized and self-directed.
Wear multiple hats without needing the hat defined first.
Are fluent with spreadsheets, CRM, project/case tracking, and payroll tools.

About us
Experitas is a seed-stage medical-legal startup. We give plaintiff malpractice attorneys blinded, board-certified expert reviews in under three business days for under $1,000, combining our own AI tooling with a network of 250+ US physicians.
The US legal system is choked with malpractice suits, and healthcare costs balloon under the insurance against them. We speed it up: deciding fast what is and isn't acceptable medical practice, so lawyers file fewer weak cases, settle strong ones faster, and hospitals eventually make fewer mistakes. We're growing fast and need structure around that growth.