IT Helpdesk Coordinator

Summary

If you are interested in working with an Agency that effectively delivers housing and other services in the community, has experience in information technology, and can deliver outstanding customer service, then you should submit your application for this opportunity.

Essential Duties And Responsibilities

In this position, you serve as the primary contact for desktop technical issues, provide first-line network and security support across the Agency, operate audio-visual systems for meetings and events, coordinate user account access and licensing throughout the employee lifecycle, maintain the directory, maintain the Agency’s Mobile Device Management system, and ensure that Help Desk tickets are responded to in a timely manner. You perform desktop-level repairs such as software installation, upgrades, and reimaging computers, coordinate office moves, maintain and troubleshoot file backups, printers, networking devices, remote internet services, telecommunications, and surveillance systems.

Competencies And Qualifications

The ideal candidate will possess an equivalent combination of an Associate's degree in information technology, computer science, or related study and two (2) years of progressively responsible experience in network, electronic, or computer maintenance. This position requires possession of a valid California driver’s license and the ability to be insurable under the Agency's automobile insurance plan at the standard rate.

Fresno Housing employees enjoy a 9/80 work schedule and a comprehensive benefit package, including a defined benefit retirement plan through CalPERS, Health Insurance with HMO and PPO options, as well as Vacation, Sick Leave, and Paid Holidays. The Agency also provides Flexible Spending Accounts, Tuition Reimbursement, Deferred Compensation Programs, and professional development as well as other learning opportunities.

Fresno Housing offers a complete benefits package to full-time and some part-time employees including: health, dental, and vision care, Flexible Spending Account, Dependent Care Account, life insurance, pension, deferred compensation plan, tuition reimbursement, holidays, vacation, sick leave and compressed work week schedule.

To learn more details, visit our benefits page.

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• Outline how you troubleshoot technical issues and provide a specific example.

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• Outline the steps involved in how you learn and apply a new technology, software, or technical process.
• Required Question