Technical Project Manager, Salesforce Platform

Technical Project Manager, Salesforce Platform

About the Company

The Hackett Group is a global AI, digital transformation, and business advisory firm headquartered in Miami, Florida. The firm helps leading organizations improve performance through benchmarking, best-practice insights, enterprise applications, business transformation, and technology-enabled consulting services.

We are seeking an experienced Technical Project Manager, Salesforce Platform to lead the delivery of strategic Salesforce initiatives across the organization. This role will oversee projects involving Salesforce implementation, enhancement, integration, optimization, and digital transformation efforts while serving as the primary liaison between business stakeholders, Salesforce teams, and executive leadership.

Position Summary

About the Role

The ideal candidate possesses a strong background in managing Salesforce projects and platform delivery, with the ability to successfully coordinate cross-functional teams including administrators, developers, architects, business analysts, QA resources, and external partners. This individual will be responsible for driving execution, managing risks, ensuring stakeholder alignment, and delivering scalable Salesforce solutions that support business objectives.

This is a highly visible role requiring strong leadership, exceptional communication skills, and a proven track record delivering enterprise CRM initiatives.

Technical Project Manager, Salesforce Platform

Location: Orlando, FL (On-Site, Full-Time)

Employment Type: Full-Time

Experience Required: 8-10+ Years

Key Responsibilities

Project & Program Leadership

• Lead end-to-end delivery of Salesforce projects from initiation through deployment and post-production support.
• Manage project scope, schedule, budget, resources, dependencies, and risks across multiple concurrent initiatives.
• Develop and maintain project plans, roadmaps, status reports, and executive-level communications.
• Facilitate project governance meetings, steering committees, and stakeholder reviews.
• Drive delivery using Agile, Scrum, Waterfall, or hybrid methodologies.

Salesforce Platform Delivery

• Oversee implementation and enhancement projects across the Salesforce ecosystem.
• Partner with business stakeholders to define requirements, priorities, and success metrics.
• Coordinate activities across Salesforce Administrators, Developers, Architects, QA teams, Product Owners, and third-party vendors.
• Ensure solutions align with business objectives, enterprise standards, and platform best practices.
• Support release planning, deployment scheduling, user adoption, and change management activities.

Technical Collaboration

• Work closely with Salesforce technical teams to understand solution design, integrations, data migration requirements, and platform capabilities.
• Manage initiatives involving:
• Salesforce Sales Cloud
• Service Cloud
• Experience Cloud
• Marketing Cloud
• Salesforce Platform
• CRM Modernization
• Workflow Automation
• Third-Party Integrations
• Data Migration and Consolidation Efforts

Stakeholder Management

• Build trusted relationships with business leaders and technology teams.
• Communicate project status, milestones, risks, and key decisions to stakeholders at all organizational levels.
• Facilitate requirements gathering, prioritization, and roadmap planning sessions.
• Manage vendor relationships and coordinate consulting partners as needed.

Risk, Quality & Change Management

• Proactively identify and mitigate project risks and issues.
• Ensure proper testing, deployment, and release management processes are followed.
• Drive change management and user adoption strategies to maximize business value.
• Monitor project KPIs and delivery performance metrics.

Required Qualifications

• 8-10+ years of project management experience leading technology initiatives.
• 5+ years managing Salesforce projects or CRM platform implementations.
• Demonstrated experience delivering enterprise-scale Salesforce solutions.
• Strong understanding of project management methodologies, SDLC, Agile delivery practices, and governance frameworks.
• Experience managing cross-functional technical and business teams.
• Proven ability to manage multiple projects simultaneously while maintaining quality and stakeholder satisfaction.
• Excellent communication, facilitation, presentation, and executive reporting skills.
• Strong organizational, problem-solving, and decision-making capabilities.

Preferred Salesforce Experience

Salesforce Clouds & Capabilities

• Sales Cloud
• Service Cloud
• Experience Cloud
• Marketing Cloud
• Salesforce Platform
• Salesforce Flow & Automation
• CRM Data Management
• Customer Experience Initiatives

Integrations & Technical Ecosystem

• Salesforce APIs and Integrations
• Middleware Platforms
• ERP Integrations
• Customer Data Platforms (CDPs)
• Enterprise Application Integrations
• Data Migration Projects
• Third-Party Managed Packages

Delivery & Governance

• Salesforce Release Management
• Agile Delivery
• User Adoption Programs
• Change Management
• Platform Governance
• Data Quality Initiatives

Preferred Qualifications

• Salesforce certifications such as:
• Salesforce Certified Administrator
• Salesforce Advanced Administrator
• Salesforce Business Analyst
• Salesforce Platform App Builder
• Salesforce Consultant Certifications
• PMP, PMI-ACP, Certified Scrum Master (CSM), or SAFe certifications.
• Experience working with Salesforce implementation partners or consulting organizations.
• Experience managing CRM transformation, sales enablement, customer service, or customer experience initiatives.