Field Application Engineer

Company Overview

BrainCo is a leading neurotechnology company dedicated to improving human health, wellness, and performance through innovative brain-computer interface (BCI) technologies. Our products empower individuals, researchers, healthcare providers, educators, and organizations worldwide by transforming neuroscience into practical, accessible solutions. As we continue to grow, we are looking for passionate individuals who thrive in a collaborative, fast-paced environment and are excited to help shape the future of human potential.

Position Overview

We are seeking a customer-focused and technically driven Field Application Engineer (FAE) to support the commercialization of BrainCo’s dexterous hands for humanoid robotics. Working closely with the Head of Robotics Business, you will serve as the primary technical resource for customer engagements, supporting product demonstrations, system integration, customer training, and technical support while bridging communication between customers and our Engineering team.

Key Responsibilities

Technical Sales Support & Customer Support

• Support the Head of Robotics Business during customer meetings, product demonstrations, technical evaluations, and proof-of-concept projects.
• Present product capabilities and recommend technical solutions based on customer application requirements.
• Diagnose and resolve technical issues related to product installation, integration, configuration, and operation.
• Collaborate with Engineering to troubleshoot complex hardware and software issues.

Training & Product Enablement

• Deliver technical training for customers, partners, and distributors.
• Develop and maintain technical documentation, user guides, FAQs, and knowledge base articles.
• Help customers successfully deploy and maximize the performance of BrainCo’s products.

Product Feedback & Collaboration

• Gather customer feedback, recurring technical issues, and feature requests.
• Act as the technical liaison between customers and internal Engineering and Product teams.
• Support continuous improvement of products, technical documentation, and customer support processes.

Qualifications

Education: Bachelor’s degree or higher in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, Mechatronics, Software Engineering, or a related technical field.

Experience: 2+ years of experience in Field Application Engineering, robotics testing, technical support, or solutions engineering. Experience with dexterous hands, robotic manipulators, collaborative robots, humanoid robotics, or other advanced robotic systems is preferred.

Technical Skills:

• Proficiency with Linux and command-line environments.
• Programming experience in Python, C, or C++.
• Familiarity with CAN, EtherCAT, RS-485, and RS-232 communication protocols.
• Strong troubleshooting and problem-solving skills.

Communication: Excellent communication and interpersonal skills with the ability to work effectively with customers and cross-functional teams.

Preferred Qualifications

• Experience integrating hardware and software using SDKs, APIs, or developer tools.
• Experience supporting customer demonstrations, technical evaluations, or proof-of-concept deployments.
• Experience working in a startup or high-growth technology company.
• Willingness to travel domestically and internationally as needed.

Compensation & Benefits

• Comprehensive health, dental, and vision insurance
• 401 (k) plan
• Paid time off

Join Us

If you are passionate about robotics and enabling customers to bring next-generation dexterous hands for humanoid robotics into real-world applications, we invite you to join BrainCo. As a Field Application Engineer, you will play a critical role in supporting our growing robotics business by combining deep technical expertise with exceptional customer engagement while working alongside a team dedicated to advancing intelligent robotic manipulation. BrainCo is an equal opportunity employer committed to fostering an inclusive workplace where diversity is valued. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based solely on qualifications, merit, and business needs.