technical support analyst - network

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience
• Computer science
• Network and system administration/administrator

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk

Responsibilities

Tasks

• Install software
• Install web server hardware and software
• Load printer with paper and forms
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Monitor the performance of computer systems and networks
• Troubleshoot, maintain and upgrade web server hardware and software
• Evaluate and install computer hardware, networking software and operating system software
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Perform Web-server backup and recovery operations
• Supervise technical staff

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Extranet
• Internet
• Desktop applications
• File management software
• Security software
• SharePoint
• Database software
• MS Office
• MS Windows
• Firewall
• Social Media

Area of specialization

• E-commerce

Specialization/experience (business sales and services)

• Distribution

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Creativity
• Dedication

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Offers mentorship, coaching and/or networking opportunities for persons with disabilities

Support for newcomers and refugees

• Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

• Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

• Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

• Offers mentorship programs that pair members of visible minorities with experienced employees