Product Solutions Manager

Company Description Integrated Biometrics (IB) is a pioneer in biometrics technology, designing and manufacturing advanced, high-resolution contactless identification SDK software and FBI-certified fingerprint sensors. The company focuses on delivering mobile, durable, and reliable solutions used by organizations worldwide. Law enforcement, military, homeland security, national identity, election validation, financial, and social services agencies rely on IB’s products for fast and accurate enrollment, identification, and verification. IB solutions are built to perform in remote locations and under extreme conditions, making them well-suited for mission-critical applications. Team members join a growing, innovation-driven environment that supports global security and identity initiatives.

Position Overview

The Product Solutions Manager (PSM) serves as a critical technical bridge between business development, sales, product, and engineering teams. This role requires a software expert who can proactively drive software business development, translate complex technical solutions into business value, and manage a team of Product Solutions Engineers, with direct hands-on experience supporting and configuring GUI Applications and background service on Windows, Linux and Android platforms and on-premise network and storage environments.

Core Responsibilities

• Pre-Sales Technical Leadership: Lead technical discovery sessions, translate customer needs into product combinations and configurations, and serve as a trusted technical advisor throughout the sales cycle.
• Technical Presentations & Demonstrations: Deliver live, hands-on demonstrations, proof-of-concepts, and code walkthroughs to showcase actual system behavior.
• Software Evaluation Management: Define clear, measurable success criteria and technical validation processes for IB software product evaluations.
• Deal Project Management: Develop detailed project plans for customer engagements, managing timelines, third-party licensing, equipment acquisition, and risks.
• Post-Sales Support & Lifecycle Continuity: Oversee initial onboarding, deployment, deployment validation, and troubleshooting in customer on-premise network and storage environments and on Windows, Linux and Android client devices to ensure the solution delivered matches the solution sold.
• Cross-Functional Collaboration: Act as the central liaison between sales, engineering, product, and delivery teams to align customer needs with product capabilities.

Required Technical Qualifications & Competencies

Software Development: (Advanced Proficiency)

Requirements: 3+ years with object-oriented programming (Java, C#, Python), including direct native application and/or service development and debugging on Windows, Linux and Android platforms; API design/integration; SQL databases.

Installation and Configuration of OS, Applications and Background Services

Requirements: 2 years direct, hands-on experience configuring and troubleshooting APKs on Android and applications on Windows, Background Services on Windows and Liniz.

On-Premise Network & Storage Environments: (Advanced Proficiency)

Requirements: Direct experience designing, deploying, or troubleshooting on-premise network architecture (LAN/WAN, VLANs, firewalls, VPNs, DNS/DHCP) and on-premise storage systems (SAN/NAS, RAID configurations, backup/replication); Active Directory and Windows Server administration; comfort working in air-gapped or restricted-network government/enterprise environments without cloud connectivity.

Technical Presentations: (Advanced Proficiency)

Requirements: Proof-of-concepts, responding to RFPs/RFIs, and running technical workshops.

Project Management: (Advanced Proficiency)

Requirements: Project planning tools (Jira, MS Project); vendor/procurement management; risk mitigation; stakeholder reporting.

Biometric Technologies: (Intermediate Proficiency)

Requirements: Fingerprint recognition, liveness detection, image quality, template generation/matching, and industry standards (ISO/IEC, ANSI/NIST).

Regulatory & Compliance: (Intermediate Proficiency)

Requirements: GDPR principles (lawful basis, data subject rights, DPIAs, cross-border data transfer mechanisms).

Cloud & Infrastructure: (Nice-to-Have)

Cloud platforms (AWS, Azure); containerization (Docker, Kubernetes); CI/CD pipelines.

Preferred Experience & Education

• Education: Bachelor’s degree in Computer Science, Software Engineering, IT, or a related technical field (Master's preferred).
• Professional Experience: 7–10+ years in software development, solutions architecture, or technical pre-sales, with demonstrated direct experience supporting Windows, Linux and Android mobile/device deployments and on-premise network and storage infrastructure. Experience in biometric systems, identity management, or security solutions is highly valued.
• Leadership Experience: Proven ability to manage and mentor Product Solutions Engineers and influence cross-functional teams.
• Industry Certifications (Preferred):
• Privacy/Biometrics: CIPP/E, CBSP, or CBSE.
• Cloud/Project/Security: Network+, CompTIA A+, or Microsoft Certified: Windows Server Hybrid Administrator, PMP, PRINCE2, CISSP, or Security+.

Success Criteria & Performance Expectations

• Technical Win Rates: Increase technical conversion rates and improve solution repeatability.
• Evaluation & Risk Management: Establish rigorous quality benchmarks prior to software evaluations to reduce implementation risks.
• Regulatory Assurance: Apply privacy-by-design principles to ensure all deployments are fully compliant with GDPR and international data standards.
• Lifecycle Smoothness: Successfully transition accounts from pre-sales to deployment, resulting in reduced early-lifecycle issues and higher customer adoption.