AI Implementation Specialist (Client Systems Architect)

Are you a strong communicator who understands AI and knows how to turn business challenges into practical process improvements?

The VA Group is looking for an AI Implementation Specialist (Client Systems Architect) to help clients successfully adopt and maximize AI-powered solutions through MAVIS.

In this role, you will work closely with clients to understand their workflows, identify operational challenges, gather feedback, and translate business needs into effective AI solutions. You will serve as the bridge between the client, their processes, and our AI capabilities.

The ideal candidate does not need to be a developer. Instead, we are looking for someone with excellent communication skills, hands-on AI experience, and professional experience in training, operations, or process improvement.

You should be comfortable analyzing workflows, identifying inefficiencies, explaining AI concepts to non-technical stakeholders, and helping clients implement better ways of working.

What You'll Do

• Build and maintain strong, long-term client relationships through clear, proactive, professional, and empathetic communication.
• Conduct client consultations to understand business processes, challenges, goals, operational requirements, and desired outcomes.
• Manage multiple client accounts and stakeholder groups while maintaining consistent communication, follow-through, and service quality.
• Practice active listening, acknowledge client concerns, manage objections, and navigate difficult conversations with confidence and professionalism.
• Identify opportunities where AI can improve productivity, efficiency, scalability, and workflow management.
• Use AI tools such as ChatGPT, Claude, Gemini, NotebookLM, and similar platforms to develop practical business solutions.
• Create, test, and refine AI prompts, instructions, automations, and workflows based on client requirements.
• Translate client needs into structured, logic-based workflows, process maps, decision trees, and scalable solutions.
• Review existing processes to identify inefficiencies, bottlenecks, risks, and opportunities for improvement or automation.
• Develop workflow recommendations, process documentation, SOPs, and Logic Blueprints as needed.
• Configure, operate, and continuously improve MAVIS solutions to support client processes and business objectives.
• Work with APIs, integrations, and supporting tools such as Postman when required to implement or optimize workflows.
• Monitor AI performance and use client feedback, system results, and operational data to continuously improve solutions.
• Explain AI capabilities, technical workflows, limitations, and recommendations in clear, business-friendly language.
• Conduct client training, walkthroughs, and demonstrations to support successful implementation and AI adoption.
• Collaborate with internal teams to ensure client requirements, workflows, and AI solutions are properly understood and aligned.
• Take ownership of client implementations, deliverables, documentation, recommendations, and follow-up actions.
• Proactively communicate availability, project risks, challenges, and potential delays that may affect client outcomes.
• Maintain professional conduct, presentation, reliability, and preparedness during client and internal engagements. Support client satisfaction, solution adoption, retention, and long-term success with MAVIS.
• Analyze and translate business processes into clear SOPs, workflows, and decision trees using if-this-then-that logic, then evaluate their effectiveness through measurable performance indicators.

Requirements

• Excellent verbal and written communication skills, with the confidence to communicate clearly and professionally with clients and stakeholders.
• Strong active listening, interpersonal, consultation, and relationship-building skills.
• Ability to establish trust, identify client needs, manage expectations, handle objections, and navigate challenging conversations professionally.
• Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLM platforms.
• Understanding of basic prompt engineering, effective AI instruction, workflow automation, and AI integrations.
• Familiarity with APIs and integration tools is an advantage but not required.
• Professional experience in Training, Operations, Process Improvement, Operations Analysis, Client Success, or a related field.
• Experience as a Trainer, Operations professional, Process Improvement Analyst, or Client Success professional is highly preferred.
• Strong analytical and logical thinking skills, with the ability to assess business processes and identify opportunities for improvement or automation.
• Hands-on experience creating, improving, or documenting workflows—not only following existing processes.
• Comfortable working with workflows, SOPs, decision trees, and if-this-then-that logic.
• Ability to translate complex AI, technical, or operational concepts into simple, practical, and actionable explanations for nontechnical clients.
• Strong attention to detail, documentation, accountability, and ownership of assigned responsibilities.
• Customer-focused mindset with the ability to receive feedback professionally and convert it into actionable improvements.
• Ability to clearly communicate individual contributions, recommendations, and accomplishments.
• Professional, reliable, and adaptable, with the ability to manage responsibilities independently and communicate availability proactively.
• Comfortable continuously learning new AI tools, technologies, systems, and automation platforms.
• No backend development or advanced programming experience is required.
• Proven experience mapping, documenting, and redesigning business processes or SOPs, including structuring conditional decision logic and measuring outcomes through defined success metrics.