Senior Integration Engineer

EDI/EDIAL Production Support & Integration, Lead

Location: 100% REMOTE

Position: EDI/EDIAL Production Support & Integration Lead

We're seeking a hands-on technical leader to own production support, incident management, and continuous improvement for a mission-critical supply chain integration environment. This role sits at the intersection of EDI, Azure cloud, SQL/data platforms, D365, scripting, and app support — the candidate must troubleshoot complex integration failures end-to-end, lead technical teams during outages, and communicate clearly with business stakeholders. Because EDI operates 24x7, flexibility for after-hours and weekend incident/deployment support is required.

Key Responsibilities

Production Support & Incident Management

• Monitor inbound/outbound transaction flows; rapidly identify failed, delayed, or stuck processes
• Serve as technical point person during major incidents, coordinating support resources while staying hands-on
• Triage by business impact; prioritize critical customers, orders, invoices, operations
• Investigate across the full integration chain, determine what processed vs. what's outstanding, and drive recovery (reprocessing, restaging) without creating duplicates
• Identify root causes and implement permanent fixes; balance recovery speed with data integrity

EDI/EDIAL Support

• Troubleshoot inbound/outbound EDI transactions, mappings, and partner-specific issues
• Trace transactions through archives, queues, databases, and downstream ERP
• Support onboarding, testing, monitoring, and remediation of EDI integrations
• Build working knowledge of the org's EDIAL/EDI platform and VP-related components

Azure Cloud & Integration Troubleshooting

• Validate transaction status via Azure SQL databases/views
• Use Azure Monitor and Log Analytics for error investigation
• Troubleshoot Azure Functions (.NET/C#), Event Hubs, Storage Accounts, Key Vault, and Synapse
• Trace transactions end-to-end across source, cloud services, databases, queues, and D365
• Prioritize cross-system tracing ability over single-service expertise

SQL & Data Troubleshooting

• Write/execute SQL against Azure SQL, SQL Server, and Synapse
• Compare integration DB records with D365 to determine processing status
• Investigate views, mapping/config tables; make and validate controlled data changes
• Basic-to-intermediate SQL proficiency required

D365 Support

• Monitor D365 queues and transaction processing; investigate errors and stuck processes
• Troubleshoot authentication/integration issues; validate transaction receipt
• Quickly build functional D365 knowledge if not already experienced

Scripting & Automation

• Use PowerShell, Bash/Shell, and CLI tools for remediation
• Modify/execute scripts for restaging, reprocessing, file manipulation
• Reduce manual effort during high-volume incidents; understand scripts before running them in production

Application Development & Code-Level Troubleshooting

• Review application code (working knowledge of C#/.NET and SQL) to pinpoint failures
• Participate in code promotion/deployment; provide input on PRs
• C++, X++, or D365 code experience is a plus

Reporting, Power BI & Data Engineering (desirable, growing scope)

• Support/troubleshoot Power BI reports, datasets, and DAX
• Maintain Azure Logic Apps for scheduled report distribution
• Work with Databricks datasets; implement reporting enhancements per stakeholder needs

Leadership & Communication

• Own major incidents from identification to resolution; coordinate multiple technical resources
• Set priorities by business impact; maintain a central view of incident status
• Translate technical issues into business terms; give realistic status/recovery updates
• Stay calm and decisive; make risk-informed calls rather than over-analyzing during critical outages

Required Qualifications

Technical

• 5+ years in enterprise integration, application support, EDI, cloud engineering, or production support
• Hands-on Microsoft Azure experience, including several of: Azure SQL, Azure Monitor, Log Analytics, Azure Functions, Storage, Event Hubs, Key Vault, Synapse, Logic Apps, Databricks
• Working knowledge of SQL and scripting (PowerShell/Bash/Shell)
• Ability to troubleshoot distributed apps and trace transactions across systems
• Understanding of EDI concepts/flows; ability to learn and support D365

Behavioral

• Strong ownership and accountability under pressure; comfortable with after-hours/weekend support
• Strong analytical skills, detail orientation, and business awareness
• Decisive, pragmatic incident resolution; excellent communication with execs and stakeholders
• Able to lead teams while staying hands-on and prioritize competing issues

Preferred Qualifications

• Microsoft Dynamics 365 and EDI/EDIAL production support experience
• C#/.NET development, including .NET-based Azure Functions
• Power BI, DAX, Databricks, Python, Azure Logic Apps
• C++, X++, or D365 development; PR review/code promotion experience
• Experience with high-volume order/invoice processing and 24x7 mission-critical environments
• Familiarity with event-driven architectures and distributed systems

Technology Environment

• EDI/Integration: EDI/EDIAL, VP, integration services, EDI archives, partner integrations, mapping/config tables
• Microsoft/Azure: Azure SQL, Synapse, Functions, Event Hubs, Storage, Key Vault, Monitor, Log Analytics, Logic Apps, Databricks, DevOps, CLI
• Application/Dev: C#, .NET, ASP.NET, REST APIs, microservices, event-driven architecture, PowerShell, Bash/Shell, Python
• Enterprise Apps: Microsoft Dynamics 365, Supply Chain Management, ERP/integration queues
• Data & Reporting: SQL Server, Azure SQL, Synapse, Databricks, Power BI, Power BI Report Builder, DAX

Success in This Role

• Restore critical services quickly and safely; understand issues end-to-end across EDI, Azure, SQL, apps, and D365
• Execute effective remediation without creating downstream problems
• Lead technical resources during major incidents while keeping stakeholders informed
• Reduce recurring incidents via root-cause fixes and automate repetitive remediation
• Build enough EDI/EDIAL and business-process knowledge to decide independently and own the environment rather than escalating