Implementation Technical Lead

PeriGen is a leading innovator in perinatal software solutions. Our team of visionary clinicians and software developers use artificial intelligence to harness complicated data for a simple mission – protecting moms and babies. The company is headquartered in Cary, NC, with offices in Montreal and Tel Aviv.

We are looking for an individual who is a technical subject matter expert who assesses, plans, and designs the implementation and maintenance of PeriGen’s obstetrical software systems and services in a hospital/healthcare setting. This role will be located in our US headquarters office in Cary, NC or remotely in the United States.

In this role, you will:

• Functions as a recognized technical subject matter expert for PeriGen’s obstetrical software with in-depth technical knowledge of server, workstation, database, network and interface requirements.
• Leads the technical site assessment, design, configuration, system testing, implementation and upgrade of PeriGen’s OB products and services for clients.
• Installs and configures PeriGen’s applications on hospital servers and workstations.
• Configures and installs HL7 and other desired interfaces between PeriGen and client systems.
• Assists in finding technical and workflow solutions.
• Establishes client relationships with technical users to promote and assure technical user satisfaction.
• Trains client representatives on the structure and maintenance of PeriGen’s systems.
• Provides customer support of PeriGen’s application in client/server environment.
• Engages in incident troubleshooting, resolution and root cause analysis.
• Participates in rotating on-call schedule, as Tier II support.
• Maintain a positive and professional relationship with employees, clients, and all community and business contacts.
• Communicate in a clear and concise manner. Ability to collaborate with others.
• Utilize time management and problem-solving skills to efficiently perform job duties.
• Maintain an acceptable and professional personal appearance.
• Maintain confidentiality of private business matters and HIPAA-protected information.
• Complete other duties as assigned, to meet ongoing needs of the company.
• Must be able to travel to customer sites, sometimes on short notice, utilizing major means of general public transportation, including airlines, trains, and cars. Must be able to travel approximately 25% of the time, including trips to areas in different time zones.

We’re looking for a collaborative professional with:

• Bachelor’s degree in computer science or related field, or equivalent combination of education and experience
• 3-5 years’ experience with Microsoft Network environment, preferably in healthcare IT or medical device industry.
• Systems network engineer with healthcare experience preferred.
• MSCE desirable

Skills, Knowledge and Abilities:

• Proficiency and working knowledge of:
• Network monitoring experience and utilization of network analysis tools.
• Traceroute, ping, netstat, etc.
• Experience troubleshooting Windows 2016/2019/2022 environment, including Active Directory.
• HL7 interfacing protocol.
• SQL query language, SQL server 2016/2019/2022.
• Experience with SQL clusters and high availability groups.
• Experience with Citrix XenApp
• Experience with Azure AD and Azure Virtual Infrastructure
• Experience with EMRs or fetal monitoring systems or similar hospital-based systems.
• MS Office Suite: Word, Excel, PowerPoint, MS Project, Visio, etc.
• Experience with Powershell scripting and troubleshooting.
• Demonstrate critical thinking with ability to analyze, troubleshoot and support complex clinical software systems including server and workstation installation, network and system verification in a Microsoft environment, and interface adjustment and integration issues.
• Design and collaborate with clients to ensure application integrity and compliance with client policies and procedures related to network and system architecture.
• To include Systems design with DB clusters, cloud networking, cloud hosted infrastructure, VPN and mobile messaging.
• Possess excellent written, verbal and presentation skills with ability to initiate insightful and interactive dialogue to obtain in-depth client feedback for product and service improvement opportunities.
• Participate in cross-functional teams across the company to define client solutions; enjoy “rolling up the sleeves” to provide hands-on contributions.
• Capable of independent decision-making to meet the needs of the position, yet willing and able to collaborate with other team members to manage projects to defined standards and performance metrics.
• A self-starter who assumes responsibility for completing projects, programs and technical implementations while keeping senior management aware of issues, challenges and changes to workflow and project timelines, as appropriate.
• Ability to anticipate problems, identify potential solutions, communicate the options and implement the recommended solution.
• Strong customer service orientation, interacting with both internal and external customers.
• Proven organizational and time management skills.

BENEFITS

• Competitive medical/dental/vision insurance plans
• HSA and HRA savings accounts with company contribution
• 401(k) with 5% company match
• Employer-paid basic life, short-term disability, and long-term disability
• Competitive PTO accrual