Lead, Inside Sales

The Lead of Inside Sales provides leadership for the Inside Sales Representatives in matters relating to the servicing of customers.

• achieves call center and individual quality and productivity goals in accordance with established objectives
• manages individual projects while contributing to other operational initiatives outside of team responsibilities

Job Responsibilities

• Provide guidance and leadership to Inside Sales Representatives, managing and providing direction
• Key contributor in overseeing agent workload and ensuring standard operating procedures are efficient and maximized for business performance
• Focus and maintain performance efforts of the team on current business goals
• Work to ensure that the team of Representatives are conducting their individual responsibilities in a professional and courteous manner
• Serve as a knowledgeable and productive part of the managerial team
• Participates in, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole
• Oversees training of new Representatives assigned to the team and provides refresher training as needed
• Identifies opportunities for process improvements
• Ensure activities support the organization in achieving targets
• Supports CADU behaviors ensuring a positive customer experience