Technical Account Manager

The Technical Account Manager will be a member of the Robotic Automation (RPA) team and will work on project-based assignments in small and large teams to deliver automated processes. The services include assessing process needs for RPA, delivering innovative automation, automation analysis, solution design, and automation development and deployment.

Requirements:

A minimum of 5 years' professional experience in technical customer-facing roles

Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples

Previous experience with UiPath or other relevant vendor products is highly desired

SaaS and Cloud technical background with hands-on experience in digital technologies

Prior experience in technical support or technical consulting is a plus

Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security

Strong analytical and problem-solving skills

Job Details:

Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved

Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting

Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints

Conduct design and code reviews for select automations to reinforce and verify those best practices