Senior Technical Solutions Manager

Job Title: Senior Technical Solutions Manager

Company: Welligence

Location: Houston, TX (Office-based)

Experience Level: 7-10 years

About Welligence

Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver commercial upstream, LNG, and energy transition insights worldwide. Through a subscription-based model offering unmatched asset-level transparency, we serve E&P companies, financial institutions, governments, and the service sector—from supermajors to national oil companies. Our team helps clients make smarter decisions on valuations, opportunities, and decarbonization strategies, with a global presence spanning four continents that provides a comprehensive view of the energy landscape.

Role Overview – Senior Technical Solutions Manager:

As a Technical Solutions Manager at Welligence, you'll play a pivotal role in shaping the success and growth of our clients and our firm. This position is perfect for someone passionate about driving product adoption, enhancing customer satisfaction, and building new business opportunities through strategic client engagement.

Responsibilities

• Enhance customer adoption, retention, and satisfaction through effective product training and prompt technical support.

• Develop and implement dynamic client training programs to integrate seamlessly with client workflows, maximizing the value of our services.

• Deliver pre-sales demonstrations to new or existing customers, communicating a clear product value and differentiation.

• Maintain meticulous CRM records to track client interactions and opportunities accurately.

• Work closely with the product development team to channel client feedback and help evolve our offerings.

• Collaborate cross-functionally with product, sales, customer success, and analytics teams to align client needs with Welligence's roadmap.

Skills and Experience

• Demonstrated success in customer-facing roles, with a strong emphasis on technical training and customer support.

• Exceptional communication skills, both verbal and written.

• Experience in crafting tailored value propositions to meet diverse customer needs.

• A commercial mindset with a keen ability to discern customer needs and uncover opportunities for growth.

• Independence and self-motivation, with the ability to thrive in a dynamic, fast-paced environment.

• Excellent time management and organizational skills.

• Knowledge of or experience in the oil and gas sector is a requirement.

• Familiarity with data and analytics tools (e.g., Tableau, Power BI, or similar platforms) is a plus.