Commercial Operations & Client Growth Manager – Remote B2B Sales and Client Success (Commission-Only Independent Contractor)

COMPENSATION DISCLOSURE — READ FIRST

This is a 100% commission-only independent contractor opportunity. There is no base salary, hourly wage, retainer, draw, employee benefits, equity or guaranteed income.

Commission is earned only on eligible client revenue after the client’s payment has been received and cleared. All commission terms and shared-deal splits must be approved in writing. If you require guaranteed compensation, please do not apply.

ABOUT MILES AHEAD

Miles Ahead Hosting is an award-winning business growth company that takes businesses from domain to sales.

Our capabilities include domains, professional email, hosting, migrations, security, websites, ecommerce, custom software, SaaS platforms, mobile applications, CRM systems, integrations, AI automation, branding, social media, content, SEO/GEO, advertising, lead generation and commercial support.

We work with startups, growing companies, established businesses and larger commercial opportunities.

THE ROLE

We are hiring a senior, hands-on operator who can help manage the daily commercial side of the business.

You will handle client communication, coordinate team activity, maintain operational follow-through and personally help qualify, set and close revenue opportunities.

You will report directly to the Founder and CEO while working across Sales, Marketing, Strategic Partnerships and Delivery.

Existing department leaders will retain ownership of their teams and professional areas. Your role is to connect those departments, maintain accountability, manage handoffs and ensure clients and commercial opportunities continue moving.

You will have the authority to request updates, confirm agreed next steps, monitor deadlines and hold owners accountable. You will not override department leaders or create competing instructions.

HOW YOU WILL WORK ACROSS THE BUSINESS

Sales

Work alongside the sales leadership and sales team to qualify opportunities, coordinate lead ownership, set appointments, support discovery calls, maintain CRM accuracy, prepare approved proposals, follow up and close assigned deals.

The sales leadership will continue to own the sales team, lead-assignment process, pipeline standards and overall closing process. You will strengthen that function, not replace it.

Marketing

Work with the marketing, social media and content teams to turn campaigns, outreach and inbound interest into qualified conversations.

You will communicate offer priorities, provide feedback on lead quality, ensure genuine opportunities receive prompt follow-up and help move marketing-generated interest into the sales pipeline.

The marketing team will continue to own brand direction, campaigns, content and audience growth.

Strategic Partnerships

Work with the strategic partnerships function to coordinate introductions, follow-up, proposals, meetings and internal support for larger or high-value opportunities.

The relationship owner will retain control of the partnership while you ensure the opportunity continues progressing internally.

Delivery

Work closely with the hosting, web, software, application, automation, design and technical delivery teams.

Before anything is proposed or promised, you will confirm requirements, feasibility, delivery costs, scope, capacity, milestones and realistic timelines with the appropriate delivery team.

After a deal closes, you will coordinate the handoff, maintain client communication, track approvals and milestones, follow up on outstanding information and help address issues before they escalate.

Delivery teams will retain authority over technical decisions, production requirements and realistic delivery commitments.

CORE RESPONSIBILITIES

Client Management

• Act as a reliable point of contact for assigned clients
• Coordinate discovery, onboarding, progress and review calls
• Gather requirements and confirm priorities
• Manage expectations using approved scope and timelines
• Maintain clear communication between clients and internal teams
• Identify concerns before they become larger problems
• Follow up on information, approvals, invoices and payments
• Coordinate delivery updates, revisions and client sign-off
• Identify retention, upselling and cross-selling opportunities

Team and Operational Coordination

• Track commitments, owners, deadlines and outstanding actions
• Follow up with team members until agreed work is completed
• Ensure meetings end with clear next steps
• Identify delayed work, communication gaps and stalled handoffs
• Help run internal and client check-ins
• Support approved onboarding and offboarding processes
• Escalate repeated non-performance to the appropriate department leader or CEO
• Keep communication professional, documented and focused

Sales and Revenue

• Respond quickly to assigned opportunities
• Qualify prospects by need, budget, urgency, authority and potential value
• Conduct outreach and follow-up where required
• Set qualified appointments
• Run discovery calls
• Coordinate approved proposals
• Handle objections and follow up consistently
• Negotiate within approved commercial boundaries
• Personally close suitable opportunities
• Reactivate previous clients and stalled leads
• Identify recurring-revenue and account-growth opportunities
• Move opportunities from interest to collected revenue

Systems and Commercial Control

• Keep Pipedrive accurate for assigned leads and opportunities
• Maintain lead owners, stages, values, notes and next actions
• Use Slack for documented team coordination
• Use Trello to track tasks, owners, deadlines and progress
• Keep approved proposals, client documents and assets organized in Google Drive
• Track proposals, invoices, payments and commission eligibility
• Ensure client and project handoffs are properly documented

CEO Support

• Handle routine business and client communication
• Organize calls, agendas, notes and follow-up actions
• Monitor urgent, overdue and blocked work
• Resolve appropriate operational issues independently
• Prepare concise updates covering progress, risks and decisions required
• Protect the CEO’s time by escalating only matters requiring executive approval

FINAL CEO APPROVAL IS REQUIRED FOR

• Pricing changes or discounts
• Refunds or unusual payment terms
• Contracts and legal commitments
• Final project scope, costs and delivery timelines
• Commission percentages and shared-deal splits
• Company spending
• Hiring or formal team changes
• Major client commitments

REQUIREMENTS

• At least three years of relevant experience in B2B sales, client success, account management or commercial operations
• Demonstrated ability to qualify, set, follow up and close
• Experience coordinating people across different business functions
• Strong written and spoken communication
• Excellent organization and attention to detail
• Confidence handling clients, objections and difficult conversations
• Ability to maintain accountability without creating unnecessary conflict
• Commercial judgment and respect for pricing, scope and delivery boundaries
• Ability to work independently without constant supervision
• Experience with CRM, task-management and online collaboration systems
• Reliable availability for scheduled meetings and meaningful overlap with PST business hours

COMMISSION

Commission is up to 25% on eligible opportunities personally led and closed.

Shared opportunities may be divided between contributors based on who sourced, qualified, set, managed and closed the deal.

All commission terms require written approval. Commission is paid only after the applicable client payment has been received and cleared.

Opportunities range from recurring hosting and support accounts to websites, ecommerce, marketing engagements, custom software, CRM systems, mobile applications and larger automation projects.

APPLICATION

Apply through Wellfound with:

• A concise summary of your relevant experience
• Examples of B2B opportunities you personally helped close
• Your typical and largest closed deal values
• An example of managing a difficult client situation
• An example of holding team members accountable
• Your location, time zone and PST availability

Please confirm in your application:

“I understand that this is a 100% commission-only independent contractor opportunity with no guaranteed income.”