Service Parts & Fulfillment Technician

Who We Are

XDS is the world’s largest bicycle maker by volume and the world’s largest producer of carbon-fiber frames. We are entering the U.S. market for the first time with X-LAB, our in-house brand of performance bicycles primed for the global stage. XDS’s manufacturing scale, decades of carbon and alloy expertise, and vertical integration create a once-in-a-generation chance to redefine the economics of cycling for riders and bike shops alike..

Since 1995, we have combined proprietary materials science, compelling design, and highly automated production to deliver:

• Over 8 million complete bikes annually across road, mountain, gravel, city, and e-bike segments
• More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility
• 300+ international patents covering advanced carbon layups and proprietary X6 aluminum alloys
• Full vertical integration enabling speed-to-market, supply chain resilience, and cost leadership
• OEM partnerships with leading Western brands, and we are now poised to build our own premium brand overseas

As of 2026, we have officially launched X-LAB with a fully U.S. based team of industry veterans and experienced leaders. And we are just getting started.

Learn more: https://xds.co/

See an insider’s look of our factory: https://www.youtube.com/watch?v=06SheO5XFsY

XDS is seeking a Service Parts & Fulfillment Technician to join us full-time in Downey, California. This position is responsible for preparing service parts and small products, fulfilling dealer and D2C orders, managing inbound and outbound shipments, and maintaining an accurate and organized parts-storage area. Service parts and small product fulfillment are the position’s primary responsibilities, and the technician will also assist the Warehouse Manager with broader warehouse operations.

What You’ll Do

• Inspect, clean, perform light cosmetic touch-ups, label, and prepare service parts and small products.
• Pick, pack, and ship warranty, service, dealer, and D2C customer orders accurately and on time.
• Support dealer needs by preparing parts orders and responding to urgent service-parts fulfillment requests.
• Create shipping labels, coordinate carrier pickups, and maintain accurate shipment records.
• Receive, count, inspect, and properly store inbound parts, accessories, and small products.
• Assist with container unloading, inbound receiving, and product put-away as needed.
• Maintain clean, clearly labeled, and organized shelving and parts-storage areas.
• Perform cycle counts, inventory checks, and location audits as directed by the Inventory Control & Bookkeeping Specialist.
• Follow the Inventory Control & Bookkeeping Specialist’s procedures for receiving documentation, stock movements, inventory adjustments, damaged goods, and warehouse record-keeping.
• Promptly report inventory discrepancies and provide supporting counts, photos, shipping records, or other documentation as requested.
• Help establish repeatable receiving, storage, packing, and fulfillment procedures as the operation grows.
• Coordinate with the Warehouse Manager on daily operations and with the Inventory Control & Bookkeeping Lead on inventory-control and warehouse recordkeeping matters.
• When service-parts and small-product fulfillment responsibilities are completed, assist the Warehouse Manager with receiving, inventory organization, order preparation, and other general warehouse needs.

You’re a Great Fit With:

• 2+ years of experience in parts operations, warehouse fulfillment, e-commerce fulfillment, bicycle service, automotive parts, or a similar hands-on environment.
• Strong mechanical aptitude and comfort using basic hand tools.
• Experience inspecting, cleaning, assembling, or performing light cosmetic repairs on products or components.
• Strong attention to detail when working with part numbers, quantities, inventory records, and shipping information.
• Comfortable using inventory systems, spreadsheets, shipping software, barcode scanners, and related tools.
• Able to prioritize dealer, warranty, and D2C fulfillment requests and complete work with minimal supervision.

You’re a Spectacular Fit With:

• Experience with bicycles or bicycle components.
• E-commerce or Shopify fulfillment experience.
• Forklift and pallet-jack experience.

Physical Requirements:

• Ability to lift and move up to 50 pounds.
• Ability to stand, bend, reach, and work around warehouse shelving throughout the day.
• Comfortable working in an active warehouse environment and assisting with container receiving.

Success Metrics

• Dealer, warranty, and D2C parts orders are fulfilled accurately and on time.
• Service parts and small products are properly inspected and prepared before shipment.
• Inventory records and shelving remain accurate, clean, and easy to navigate.
• Inventory-control instructions and documentation procedures are followed consistently.
• Service-parts operations scale without disrupting dealer support.
• Available time is used effectively to support broader warehouse priorities.

Our Compensation and Benefits

• Competitive hourly pay
• Demo bike fleet and comprehensive travel allowances
• Generous time off policy
• Employee access to X-LAB bicycles and products.
• Opportunities for professional growth as X-LAB expands its North American warehouse network.
• Primary on-site workspace in Downey, California, with occasional travel to current or future warehouse locations.

Equal Opportunity

XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.