Payment Operations

Role Overview
We are looking for a Payment Operations to support the management of fiat and digital-asset payouts across the business.
The role will be responsible for coordinating payouts to individuals and companies, managing settlement processes, monitoring balances, reconciling transactions and working with internal teams and external payment partners.

Key Responsibilities
Manage day-to-day fiat and digital-asset payouts and settlements.
Coordinate payments to individuals, merchants and corporate clients.
Monitor payout statuses and resolve failed, delayed or returned transactions.
Ensure payouts are processed through the appropriate payment partner, account and currency.
Work with Finance and Treasury to maintain sufficient settlement and payout balances.
Perform daily transaction and balance reconciliation.
Investigate settlement discrepancies and outstanding transactions.
Maintain records of payout fees, exchange rates and settlement amounts.
Coordinate with banks, payment providers, remittance partners and digital-asset service providers.
Maintain information on supported countries, currencies, payout methods, fees, limits and processing times.
Support the onboarding, testing and launch of new payout partners and payment routes.
Work with Product and Technology teams on payout integrations and operational requirements.
Prepare payout, settlement and reconciliation reports.
Develop and maintain operational procedures and internal controls.
Work with Compliance to ensure transactions meet relevant KYC, KYB and sanctions requirements.
Identify opportunities to improve automation, efficiency and transaction visibility.
Candidate Requirements
3–7 years of experience in payments, banking, remittance, treasury or settlement operations.
Experience managing payouts or settlements to individuals or companies.
Good understanding of bank transfers, cross-border payments and payment-service providers.
Familiarity with digital assets, stablecoins or blockchain transactions is preferred.
Experience in transaction and balance reconciliation.
Understanding of prefunding, settlement cycles, fees, FX rates and cut-off times.
Comfortable working with operational systems, partner portals and payment APIs.
Strong attention to detail and ability to manage financial transactions accurately.
Able to work independently and coordinate across Finance, Operations, Product, Technology and Compliance teams.
Strong written and spoken English.
Mandarin proficiency is an advantage.
Preferred Attributes
Hands-on and highly organised.
Strong ownership and problem-solving skills.
Comfortable working in a fast-paced fintech environment.
Able to manage multiple partners and priorities.
Careful and dependable when handling funds and settlement instructions.