Community Management Support

We are looking for an experienced Community Management Support Specialist to join our team. This role is focused on engaging with online communities, responding to customer interactions, and maintaining a consistent brand voice across multiple social media platforms. This is not a content creation role—it is ideal for someone who enjoys building relationships, managing conversations, and delivering exceptional customer experiences at scale.

Key Responsibilities:

• Respond to comments, direct messages, and customer inquiries across multiple social media platforms.
• Engage with followers while maintaining each brand's unique tone of voice.
• Manage and support large-scale online communities with high engagement volumes.
• Monitor conversations, trends, and customer sentiment.
• Escalate customer concerns and issues when appropriate.
• Collaborate closely with the social media and marketing teams.
• Ensure timely, personalized, and thoughtful responses rather than using generic or canned replies.

Required Qualifications:

• Fluent, conversational English with excellent written communication skills.
• Strong understanding of social media community management.
• Hands-on experience with Sprinklr.
• Hands-on experience with Dash Social.
• Experience managing communities with 100,000+ followers or members.
• Proven ability to write personalized, engaging responses that align with brand voice.
• Familiarity with Instagram.
• Familiarity with TikTok.
• Familiarity with Reddit.
• Experience handling high-volume social media interactions in a fast-paced environment.

Preferred Experience:

• Beauty, skincare, cosmetics, or wellness brands.
• Agencies managing multiple client accounts.
• Enterprise social media management platforms.
• High-volume community engagement and customer interaction.

Ideal Background:

• Community Manager.
• Social Media Community Specialist.
• Social Media Customer Support Specialist.
• Social Media Engagement Specialist.