Carrier Relationship Manager

Role Overview:

The Account Manager will be responsible for creating and managing high-impact customer relationships, maintaining account health, providing product feedback and being a customer advocate. The Account Manager demonstrates a thorough understanding of Nayya’s products and will be responsible for driving engagement and adoption through all stages of the client life cycle and renewal process.

The ideal candidate will be apt in building strong relationships with our customers. You will be able to identify needs and requirements to promote Nayya’s solutions and achieve mutual satisfaction.

Responsibilities:

• Actively foster and manage the success of a portfolio of SMB and mid-market clients
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Drive engagement & adoption and foster enthusiastic, passionate clients
• Be responsible for customer satisfaction, retention, and expansion of existing accounts
• Collaborate with the sales and customer success teams to onboard new clients
• Build and conduct executive business reviews (QBRs), listen to customer feedback and discover areas of improvement
• Negotiate and close renewal business
• Own client NPS, churn, retention and growth

What You’ll Bring:

• 5+ years of SaaS sales experience
• Experience in sales and providing solutions based on customer needs
• Willingness to work and make decisions with imperfect information
• Demonstrated ability to consistently take initiative with a true “builder” mindset
• Experience in renewing and expanding products within existing customers
• Demonstrable experience meeting/exceeding sales quota in a fast-paced, high-velocity sales environment
• Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
• Adept at understanding and articulating Nayya’s products, and mapping the respective value propositions to customer needs
• Enthusiasm for a fast-paced, dynamic work environment
• High attention to detail and a consultative, highly tailored client experience

The salary range for New York based candidates for this role is $175,000- $215,000. We use a location factor to adjust this range for candidates that are located outside of geographic region of our New York office. Placement within the salary band is determined based on experience.

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