IT Operations Manager, Corporate Technology

About Yuma

Yuma invests in, builds, and scales infrastructure in the Bittensor ecosystem. Within Bittensor we are among the largest decentralized AI infrastructure providers, operate the largest investment fund, partner with large exchanges to provide asset services, and invest in and incubate other growing companies. We were founded in late 2024 and are continuously growing our business lines and product offerings.

About the Role

We’re looking for an IT Operations Lead, Corporate Technology to lead the day-to-day operation of Yuma’s corporate technology environment. You will serve as the primary owner of IT service delivery, end-user technology, SaaS administration, and Managed Service Provider (MSP) oversight while partnering closely with Security and Engineering teams.

This is a hands-on operational role responsible for ensuring employees have reliable, secure, and scalable technology services while continuously improving technology operations and controls in a fast-growing organization. The individual in this role will have significant influence over how Corporate IT scales as Yuma continues to grow.

Responsibilities

• Own the delivery, reliability, and continuous improvement of corporate IT services and end-user technology.
• Serve as the primary relationship manager for Yuma’s MSP, including performance management, escalation handling, and SLA oversight.
• Own operational oversight of service requests, incidents, escalations, and user support processes.
• Manage employee onboarding, offboarding, device lifecycle management, and access provisioning processes.
• Manage software licensing, vendor renewals, and technology procurement processes.
• Administer and support business systems including identity platforms, productivity suites, collaboration tools, and SaaS applications.
• Lead implementation of corporate technology systems, upgrades, and operational improvement initiatives.
• Establish, document, and improve operational processes including incident, request, asset, and change management.
• Maintain accurate inventories of endpoints, software assets, licenses, and technology vendors.
• Partner with Security to implement, operate, and maintain security controls across endpoints, applications, and identity platforms.
• Support compliance and audit activities, including evidence collection and control operation for frameworks such as SOC 2 and ISO 27001.
• Develop operational reporting, service metrics, and dashboards to measure performance and identify improvement opportunities.
• Support business continuity, disaster recovery, and operational resilience initiatives.
• Provide hands-on troubleshooting and escalation support for critical business and technology issues.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field, or equivalent practical experience.
• 5+ years of experience in IT operations, corporate IT, infrastructure, or service delivery roles.
• Experience with Microsoft 365, Google Workspace, Entra ID, Okta, Jamf, Kandji, Intune, or similar enterprise platforms.
• Exposure to cloud platforms such as GCP, AWS, or Azure.
• Experience managing Managed Service Providers (MSPs) and third-party technology vendors.
• Strong understanding of identity and access management, endpoint management, and SaaS administration.
• Experience supporting cloud-first technology environments and modern productivity platforms.
• Familiarity with IT service management practices including incident, request, change, and asset management.
• Understanding of IT security best practices, especially least-privilege access principles.
• Strong organizational, project management, and vendor management skills.
• Excellent communication skills and the ability to work effectively across technical and business teams.
• Ability to balance strategic improvement initiatives with hands-on operational responsibilities.
• Experience with endpoint security tools like Zscaler, SentinelOne, or CrowdStrike.

Nice to Have

• Experience supporting distributed or global workforces.
• Experience working in regulated, security-focused, or audit-driven environments.
• Understanding of security and compliance frameworks such as SOC 2 and/or ISO 27001.
• Prior experience in a startup or high-growth company.
• Familiarity with cryptocurrency, blockchain, AI, or infrastructure-focused businesses.

What We Offer

• Inspiring colleagues and an invigorating start-up environment
• Competitive base salary, bonus and incentive compensation
• Company paid health insurance for employee, partner and dependents
• Life insurance, short-term & long-term disability coverage
• 401K plan with company match
• Pre-tax transit and parking program and flexible spending programs for medical and dependent care
• Unlimited PTO / Flexible time off
• Water-front office with world-class perks and amenities

About Yuma:

Yuma is a subsidiary of DCG focused on accelerating decentralized AI through the Bittensor network. Its mission is to create positive economic and societal change by connecting transformative ideas to decentralized intelligence. Yuma supports early-stage teams building on Bittensor, a decentralized network that rewards AI models for useful output, creating an open marketplace for machine intelligence. It provides capital, technical support, community access and long-term collaboration to help launch and grow subnets. Through its accelerator, incubator, validator, and mining roles, Yuma helps shape a more open and accessible future for AI. Learn more at https://yumaai.com/

The salary range for this position is $100,000 to $135,000 annually, based on experience, geographic location and qualifications.

Yuma is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.