IT EXECUTIVE

Job description:
Monitoring and maintaining networks and servers.
Upgrading, installing, and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats.
Creating user accounts and performing access control.
Performing diagnostic tests and debugging procedures to optimize computer systems.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Designing and implementing efficient end-user feedback and error reporting systems.
Keeping up to date with advancements and best practices in IT administration.
Troubleshoot and resolve technical problems or issues related to computer software and systems
Maintenance, service and upkeep of the systems and all the hardware IT devices.
Deal and negotiate with vendors for purchasing new equipment for the company if and when needed.
Analyze, recommend, and implement process improvements
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Train or instruct users in the proper use of hardware or software
Follow all company policies and procedures; protect company assets
Providing Remote Technical support for team members working remotely.
Analyze incidents and determine the level of support required. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Utilize network monitoring tools to identify system/network outages.
Troubleshooting, analyzing, resolving technical issues (MS Office Suite, Windows OS, laptop, desktop, kiosks/touchscreens, printers, mobile devices like Apple/Android).