Junior Client Experience Lead (2)

Location: Remote
Reports To: Senior Client Experience Lead & Business Strategist
Type: Fulltime
Expected work hours: 5PM-1AM EST

About Premier International Transportation

Premier International Transportation is an established luxury ground transportation company with over a decade of experience serving Fortune 500 executives, diplomats, and high-profile travelers worldwide. We are now entering a transformative new chapter: scaling our operations and codifying a unique, care-based service philosophy we call the Private Chef model. We have the foundation, the clients, and the vision. What we need now are the right people to help us build the future.

Most transportation companies ask: "How do we move people from point A to point B efficiently?" We ask a different question: "How do we make a human being feel understood, seen, and at peace—and happen to use a vehicle to do it?"

Think of it this way: a great restaurant serves hundreds of guests well but never really knows you. We aim to be the private chef. The private chef remembers your preferences without being asked, no matter where in the world you are, and makes you feel like the only client that matters. That is the standard we are building into every reservation, every client profile, and every phone call. It is our unique value proposition, and it is the engine of our next phase of growth.

This philosophy comes from real experience. Our founder, Antoine Pitroipa, worked in the American service industry from the moment he immigrated to the United States. He built Premier from the ground up with trusted individuals, lasting relationships, and a commitment to integrity—treating every chauffeur, every client, and every partner with dignity and fairness, because that is simply who he is. That small business, built on integrity, is now the foundation we are codifying into a global brand.

We are scaling with a 100x ambition. We are currently honing our identity as a global mobility brand built on a simple, radical promise: See people. Know people. Serve people. This means we are actively testing, adjusting, and perfecting a care-based business model in real time. We need people who are energized by that challenge—not passive participants, but active contributors committed to thinking, doing, and adjusting with us at a very high standard. We are not looking for someone to simply follow a script; we are looking for someone to help us write it. If you invest in us with your talent and fierce attention to detail, we will invest in you with mentorship, growth, and a real seat at the table as we scale.

The Role

This is a high-communications, high-detail role. The Client Experience Lead sits at the intersection of client relations and precision data management. Success in this position requires two core competencies, both of which will be rigorously trained and continuously developed.

Communications Strategy: You will be trained in a foundational communications framework—the Premier Voice. This is our codified standard for written and verbal client interactions, built on specific templates, checklists, and a warm, calm, confident tone. You will learn it, practice it, and be expected to execute it with precision. But this framework is not set in stone. We are actively testing and refining it based on real client responses and team feedback. You will be expected to contribute to that evolution. When a client reacts unexpectedly, when a phrase doesn't land, when you discover a better way to phrase a confirmation or a goodbye—we want to hear about it. Your insights will help shape the standard for everyone who comes after you.

Data-Entry and Data Gathering Precision: You will be entering and updating reservations, client profiles, billing information, and affiliate details in our operating system throughout every shift. There is zero margin for error on the details that determine whether a ride happens flawlessly: times, dates, addresses, flight numbers, and vehicle types. Spelling and grammar are held to the same high standard. A single typo can erode the trust we work so hard to build. You will be expected to double-check your work as a matter of ritual, not exception. Accuracy is not a bonus skill in this role; it is the job's backbone.

When these two competencies are combined, you become the first human voice a client hears, the attentive presence behind every email, and the bridge between a client's need and a flawless experience. You will spend your shifts speaking with executive assistants, high-profile clients, and our global affiliate partners. You are not just entering data—you are building relationships, capturing accurate information, and communicating with the kind of care that builds trust over time.

A reservation entered correctly is good. A reservation entered correctly while making the client feel seen, heard, and valued is the Premier standard. If that standard excites you, we want to meet you.

Our company philosophy is to See people. Know people. Serve people. This role is where that philosophy becomes reality.

What You'll Do

Client Communication & Booking:

• Serve as the warm, calm, and confident first point of contact for all incoming phone calls, using our Premier Voice communications strategy.
• Manage all email correspondence, turning every transaction into a moment of genuine connection using our Premier Voice communications strategy.
• Serve as the bridge between the client, our affiliate partners, and the chauffeur, ensuring communications are clear and no detail is lost in the handoff.
• Build and maintain real relationships with clients and executive assistants, guided by the philosophy: See people, know people, serve people.

Reservation & Data Management:

• Book, update, and manage all reservations with precision using the LimoAnywhere platform, ensuring every required field is complete and accurate.
• Identify reservations that need to be farmed out to a trusted affiliate partner and initiate the process with complete details.
• Proactively confirm chauffeur assignments and statuses before the client ever has to ask.
• Before your shift ends, finalize the status of all current services, creating a seamless handoff for the next team member.
• When an update is made, personally call the affiliate to confirm they've received and understood the change. A quick call prevents service failures and strengthens our partnerships.

Data Gathering:

• Build our “private chef” experience by passively updating client profiles and other such initiatives to identify unique value addition with meaningful details gathered during conversations.
• Master communications strategy for escalation ladder.
• Ensure billing information is accurately recorded and updated without delay.

Initiative & Innovation:

• Continuously observe the role for opportunities to improve the client experience, streamline our workflow, or elevate our standard. Your daily interactions with clients and executive assistants put you on the front lines of our mission to define a new standard in luxury transportation. The insights you gather and the ideas you bring forward will directly help our team discover, test, and refine the unique value addition that sets us apart from every other company. This role grows with you, and your voice matters.
• Contribute to team-wide company projects that strengthen Premier's operational foundation. This includes initiatives like building a comprehensive global affiliates masterbook—a living directory of trusted partners in every major city we serve. These projects require many hands, shared research, and collective attention to detail. You won't just execute tasks; you'll help create the tools that make the entire team stronger.

What We're Looking For

• Working experience with Limoanywhere software and or in the transportation industry.
• A natural communicator. You genuinely enjoy talking to people, and it shows in your voice and your writing. You can be warm, professional, and reassuring in a single sentence.
• Impeccable attention to detail. You will be responsible for getting it right the first time. Incorrect details—wrong times, misspelled names—break trust instantly. You take the extra moment to verify.
• Calm and confident under pressure. Luxury clients expect perfection, and you know how to deliver it with a level voice, even when things are moving fast.
• A dedicated student of the craft. You will be expected to master the Premier Voice and other company standard work as described in our Client Experience Lead manual. You are coachable, open to feedback, and committed to continuous improvement.
• Belief in our philosophy. We see people. We know people. We serve people. This must resonate with you, because it is how you will approach every interaction.

What You Won't Do

• Read from a soulless corporate script.
• Be a faceless operator. You'll own your client relationships.
• Wait for someone to tell you what to improve. Your voice matters here.
• Work in isolation. You will be a core part of a small, high-trust team.

Why Join Us

• Shape a global brand's voice. This is a foundational role. The standard you help set will become the benchmark for every future team member.

• Direct mentorship. You'll work directly with the founder, marketing strategist, and business strategist who created the philosophy you'll be executing daily. This is a chance to learn and grow rapidly.

• Meaningful compensation growth. Pay is modest to start, with significant increases tied directly to the company's growth and your performance. We believe in rewarding the people who build this with us.

How to Apply

Send us your resume, a voicememo answering prompt one, and a document answering prompt 2 and 3 to the email address: [email protected]

Prompt #1 (Voice memo):
Record a voice message explaining in your own words how you interpret "See people. Know people. Serve people", and what do you think this looks like in practice for this role.

Prompt #2 (Written):

The luxury service industry is changing fast. In an era of AI, automation, and increasingly impersonal transactions, we believe the human touch is the ultimate luxury. From your personal experience, what do you think high-end clients will truly value in a customer service experience in 2026 and beyond? What do you think is missing from the current industry standard for great customer service right now?

Prompt #3 (Written):
Step 1: Read the email below. It's from an executive assistant named Ruth, reaching out to book a transfer for her executive.
Step 2: Draft a reply email to Ruthe using the Premier Email Checklist below. Keep the Premier Philosophy in mind, “See people. Know people. Serve people”

Simulated Client Email:
From: Ruthe Daniels ([email protected])
Subject: Airport Transfer for James Denver
Hi there,
I need to book an SUV for my executive, James Denver. He's flying out of Dulles on Thursday, October 1st. His flight departs at 4:15 PM, so a 1:30 PM pickup from the Four Seasons in Georgetown should give him plenty of time. I will send the flight information soon.
Please confirm the booking and provide chauffeur details when available.
Warm regards,
Ruthe

Here is the company standard guide to assist you in answering prompt 2:

Premier Voice Email Checklist:

• Acknowledge the effort the client just made.
• Ensure all information provided is accurate.
• Confirm it's handled.
• Capture details permanently.
• Set expectations for what happens next.
• Leave the door open.
• Close with the Premier signature.
• Always be courteous.
• Always use the client's name.
• Check spelling and grammar.

We read every application. We will only be able to respond to candidates who include both a resume and both prompts completed. We're excited to review your application!