Telecomm Systems Analyst

SPHS-Info Tech-Infrastructure

The Telecomm Systems Analyst will:

• Work with Conference Bridge to ensure functionality is maintained and users are trained in use. Provides Conference bridges on an as needed basis as well as a large number of permanent Conference Bridges assigned to specific staff. Places Polycom devices out as needed to facilitate the Conference Calls.
• Ensure Telephone Work requests in the Trackit are updated and completed in a timely manner.
• Maintain healthcare system PBX, including all remote sites. Perform upgrades and software patches as required and performs routine testing to ensure telephone system is maintained at optimal performance levels.
• Work with and coordinates with vendors on new installations of circuits, lines and wiring. This includes interaction with Facilities and vendors to coordinate services.
• Maintain lists of circuits, POTS lines, and Centrex Emergency lines to ensured they are used and are in good working order at all times.
• Maintain call accounting system and provides reports on an as needed basis.

Requirements:

• Requires a degree (Associates or Bachelors) in computer science, MIS or telecommunications with 2- 5 years of experience in local and wide area networking, communications and related hardware and software.

• Knowledge of Voice over IP (Internet Protocol) and Active Directory and Microsoft Outlook.

• Ideally, prior experience working with Avaya S8730 telephony platform both on the software side and the wiring components;

• Avaya Modular Messaging including the data networking aspects of this system

• IVR (Interactive Voice Response) systems

• ACD (Automatic Call Distribution) systems including programming and monitoring

• Vocera system

• Apple Business Manager

Salary Range: 72,592.00 - 119,766.00 USD

We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.

The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.

Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.

You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's .