IT Consultant

What We Do:

Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

About This Job:

We are expanding our support coverage to serve a key client with hubs in PST, EST, and CST. As an IT Consultant, you will be one of the dedicated technical resources, ensuring seamless IT operations.

This is a focused, high-ownership position where you provide IT support during a critical window. You will need to think independently, troubleshoot without a safety net, and deliver a white-glove experience.

The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background.

• This is a remote position
• Client's Working Hours: 5AM-10PM PST
• Shift: 8 hours
• Expected Start Date: ASAP
• We are looking for multiple candidates in different timezones to support the client's working hours

Compensation offered will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Candidates based anywhere in the United States are welcome to apply.

Job Responsibilities:

• Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
• Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
• Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
• Provision, configure, and maintain user laptops, workstations, and accounts
• Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
• Manage physical assets including inventory, cable management, and general workspace upkeep
• Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
• Help configure automations and tooling especially around onboarding and offboarding workflows
• Mentor and support junior team members as you grow into the role

Technical Requirements

• Solid hands-on experience with Mac OS and Windows operating systems
• Proficiency with identity providers such as Okta and core SaaS tools including Google Workspace
• Exposure to MDM platforms such as Kandji/Iru
• Basic understanding of compliance frameworks such as SOC2 and HIPAA
• Strong troubleshooting skills with a focus on clear, documented resolutions

Benefits:

• ❤️‍🩹 Health Benefits

  • 100% covered health, dental and vision insurance for you, 50% for dependents
  • Paid Parental Leave
  • HSA/FSA eligibility
  • Access to a variety of mental health programs

• 💸 Compensation, Rewards & Recognition

  • 401(k) + 4% company matching
  • Annual Bonus Program

• 🌴 Balance

  • Flexible Time Off

• 📚 Learning & Development

  • Flexible certification and learning stipends and reimbursements

• 🤝 Culture

  • Biannual company retreats
  • Social events
  • Wellbeing events and programs

• ➕ Extras

  • Home internet and mobile reimbursement
  • Monthly meal stipend