Associate Cloud & DevOps Engineer

First Orion is seeking a skilled Cloud & DevOps Engineer to own the reliability, scalability, and delivery infrastructure that gets code from developer machines to production safely, and keeps it running there. You'll have full decision authority over how infrastructure is provisioned, how services get to production, and what reliability looks like.

What you’ll be doing:

• Infrastructure & Cloud

• Provision and manage all AWS resources via Terraform (EKS, VPC, DynamoDB, SQS, Kinesis, S3, IAM, KMS, CloudFront)

• EKS cluster lifecycle (upgrades, node management, Karpenter tuning)

• Networking: VPCs, subnets, transit gateway routes, security groups, VPC endpoints

• Kubernetes & GitOps

• Helm chart authoring and maintenance

• ArgoCD application definitions and sync policies

• Horizontal Pod Autoscaling, ingress controllers (Traefik), TLS (cert-manager), DNS (externaldns)

• CI/CD & Delivery

• Bitbucket Pipelines structure, step definitions, deployment gates

• Deployment automation scripts and OIDC-based pipeline authentication to AWS

• Dockerfile optimization (multi-stage builds, layer caching, base image selection)

• Observability

• OpenTelemetry collector deployment and New Relic integration

• Define instrumentation standards for developers

• Own dashboards, build, maintain, and iterate on what's monitored

• Security & Reliability

• Capacity planning, multi-region architecture, failover strategy, and disaster recovery

What you’ll need:

• Strong Terraform and AWS experience (EKS, IAM, networking, data stores)

• Kubernetes expertise (Helm, autoscaling, ingress, secrets management)

• CI/CD pipeline design and automation

• Observability stack experience (OpenTelemetry, New Relic or similar)

• Container optimization and security best practices

• Collaborative mindset, you’ll work closely with developers to set and enforce platform standards

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

• First Orion has been voted a Great Place to Work with top rankings in every category.
• Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
• First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.