IT Manager II (61031763)

Job Responsibilities

The Technology Support Services Manager is responsible for managing enterprise technology support services, software asset management, technology procurement activities, business application administration, and technology compliance functions. The position provides leadership and oversight for software licensing, vendor contracts, technology acquisitions, administrative technology services, and operational governance activities. Works closely with business units, Procurement, Internal Audit, Cybersecurity, and Information Technology Services (ITS), the manager ensures technology assets, contracts, business applications, and support services are administered in accordance with agency policies, state regulations, contractual obligations, and security requirements. The position also provides oversight of agency collaboration technologies and the agency drone program.

Manages enterprise software licensing, subscriptions, maintenance agreements, technology contracts, and software asset management activities. Oversees licensing compliance, renewals, vendor audits, contract administration, and technology asset inventories to ensure compliance with agency, contractual, and regulatory requirements. Leads and coordinates technology acquisition activities, including requirements development, solicitations, statements of work, evaluations, contract amendments, and renewals. Collaborates with business units, Procurement, ITS Business Services, and vendors to procure technology products and services in accordance with state procurement regulations and agency standards. Provides management oversight and governance for application administrators supporting agency business applications.

Ensures effective administration of application security, user access, operational support processes, licensing coordination, and application lifecycle management activities. Directs technology compliance and governance activities, including security reviews, licensing compliance, audit coordination, documentation standards, administrative controls, and operational procedures. Ensures technology services and business applications comply with agency policies, state requirements, and contractual obligations. Oversees technologies and services supporting agency conference rooms, audiovisual systems, collaboration platforms, and scheduling solutions. Coordinates support, lifecycle planning, vendor services, and operational readiness activities. Provides administrative oversight and coordination for the agency drone program, including technology management, licensing, vendor coordination, compliance monitoring, and operational support activities. Performs other related duties as assigned.

Minimum And Additional Requirements

A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and five (5) years of experience in telecommunications, data processing and/or information technology; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.

The physical demands for the essential functions includes sitting or standing at a desk for an extended periods and working on a computer. May be required to lift up to 30 lbs. May be required to work outside normal business hours.

Additional Comments

The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Are you a current SCDOT employee? Your work experience with SCDOT should be reflected on the application in the work history section. Failure to accurately reflect work history may result in non-selection.

• Yes
• No

02

Are you a former SCDOT employee? Your work experience with SCDOT should be reflected on the application in the work history section. Failure to accurately reflect work history may result in non-selection.

• Yes
• No

03

Please indicate the highest level of education you have attained. If you have not completed high school, please indicate the highest grade you completed.

04

What class driver's license do you possess?

• Class A (CDL)
• Class B (CDL)
• SC Class C
• SC Class D
• Other State Driver's License
• None

05

How did you find out about this vacancy at the South Carolina Department of Transportation? Please check all that apply.

• Job/Career Fair
• Referred by current SCDOT employee
• SCDOT presentation
• Sign or billboard
• Bumper sticker/magnetic sign
• Facebook or Twitter post
• Internship
• Newspaper Ad
• Radio Ad
• Television Ad
• Trade Journal
• Referred from Vocational Rehab
• Referred from Department of Employment and Workforce
• Jobs.SC.Gov webpage
• Other

06

If you selected "other" please explain how you found out about the vacancy at the South Carolina Department of Transportation.

07

If you were referred by a current SCDOT employee, what is their name?

08

I understand that I must complete the state application to include current and previous work history and education. A resume cannot be submitted for completed work history and education sections of the employment application. Only information contained within this application will be used to determine my qualifications for this position or for any other employment consideration should I be the selected candidate. I have read and acknowledged this statement.

• Yes
• No

09

My failure to accurately and completely describe my work experience may prevent my application from being forwarded to the hiring manager. I understand and acknowledge this statement.

• Yes
• No
• Required Question