Customer Support/Operations | BPM

Client have a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description
A Telecalling Sales Executive in a BPO is responsible for making outbound calls to potential customers to promote products or services, handling inbound inquiries, and achieving sales targets. Key duties include explaining product features, converting leads into sales, maintaining customer records in a CRM, and resolving customer issues while maintaining high satisfaction.

Responsibilities
Conduct outbound sales calls to potential clients, promoting our products and services.
Engage in telecalling activities to follow up with leads and existing customers.
Provide exceptional customer support, addressing inquiries and resolving issues promptly.
Build and maintain a strong pipeline of sales opportunities.
Collaborate with the sales team to develop effective sales strategies and tactics.
Stay updated on industry trends and competitor activities to enhance our sales approach.
Maintain accurate records of sales activities and customer interactions.
Assist in creating and executing marketing campaigns to generate leads.
Work closely with the customer support team to ensure a seamless experience for our clients.
Continuously seek opportunities to improve our sales and support processes.

Qualifications
A proven track record of success in sales or customer support roles is preferred.
Excellent communication and interpersonal skills, with the ability to build rapport quickly.
Strong organizational skills and attention to detail.
Proficiency in using CRM systems and other sales-related software.
Ability to work independently and manage multiple tasks simultaneously.
A proactive and solution-oriented approach to problem-solving.
Excellent time management and prioritization skills.
A positive and enthusiastic attitude, with a passion for sales and customer satisfaction.
Willingness to learn and adapt to new technologies and sales strategies.
A minimum of 0-2 years of experience in a similar role is desirable.