Engagement Manager

About Us

The Ksquare Group was established in 2014 in Dallas TX, we are an international company with a presence in different countries such as Mexico, the USA, India, and Dominican Republic currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer’s needs. Depending on the skills required by every project, the best professionals are selected to bring all their talent together to achieve mutual goals. We authentically care about the comfort, wellbeing, and career growth of all our employees making sure integrity, innovation, leadership, accountability, and collaboration continuously stand by one and each one of us. We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become through the years.

The Salesforce Delivery Manager USA/LATAM will own end-to-end delivery of Salesforce programs in USA & Mexico, ensuring predictable execution, strong governance, and high client satisfaction across enterprise engagements. This role operates as a client-facing delivery leader and escalation owner, managing distributed teams across USA & LATAM and global hubs.

Key Responsibilities:

Program & Delivery Execution

• Lead multiple Salesforce engagements (implementation, enhancement, managed services)
• Ensure delivery against scope, timeline, cost, and quality commitments
• Own delivery governance including:
• Status reporting
• RAID management
• Steering committee updates
• Drive adherence to delivery frameworks (e.g., KITE or equivalent)
• Manage financials for engagements including:
• Forecasting
• Margin tracking
• Revenue realization

Client Engagement & Escalation

• Act as primary client-facing delivery leader
• Build CXO/VP-level relationships
• Lead governance forums, QBRs, and executive reviews
• Own escalation management and ensure rapid issue resolution
• Translate delivery updates into business-impact language

Team Leadership & Delivery Organization

• Manage cross-functional teams:
• Solution Architects
• Salesforce Developers
• QA / BA / PMs
• Drive accountability, delivery discipline, and ownership culture
• Support hiring, onboarding, and capability development
• Ensure alignment across Mexico + global delivery teams

Quality, Risk & Governance

• Maintain delivery quality through:
• Standard SDLC practices
• Code reviews / architecture alignment
• Proactively manage risks and maintain mitigation plans
• Ensure compliance with security, data, and audit standards

Capacity & Resource Management

• Partner with Resource Management/TA for staffing plans
• Ensure optimal utilization and demand capacity planning
• Align team composition with pipeline and delivery roadmap

Required Qualifications:

• 10+ years in IT services, with 5+ years in delivery/program management
• Strong experience in Salesforce ecosystem (Sales Cloud, Service Cloud, etc.)
• Proven experience managing distributed/global delivery teams
• Strong understanding of:
• Fixed-bid / outcome-based engagements
• Agile delivery methodology
• Excellent client-facing and executive communication skills
• Fluent English & Spanish

Preferred Qualifications:

• Experience working in LATAM delivery models
• Exposure to Salesforce industry clouds (FSC, Utilities, etc.)
• Background in consulting/service organizations

The Ksquare Group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. As an equal-opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.