Senior Cloud Operations Engineer

Senior Cloud Operations Engineer, AI Ops (Cloud)

Hybrid-San Ramon, CA (2 days in office)

What We D

oServiceMax is the global leader in Service Execution Management, delivering cloud-based software that helps companies maintain and service complex equipment at scale. Our platform powers mission-critical operations for customers around the world

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We foster a collaborative, #wintogether and #customerobsessed culture, where engineers learn, grow, and contribute to building reliable, secure, and intelligent cloud system

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What You Will

• DoSupport the operation and maintenance of cloud infrastructure across AWS environme
• ntsDeploy, manage, and operate applications on Kubernetes clusters (EKS or simil
• ar)Perform Kubernetes troubleshooting including pod failures, scaling issues, networking, and cluster hea
• lthAssist in managing production systems including monitoring, alerting, and incident respo
• nseTroubleshoot and resolve infrastructure and application issues in a timely man
• nerWork with engineering teams to support deployments and improve CI/CD workflows, including container-based relea
• sesContribute to infrastructure automation using tools like Terraform and Ansi
• bleHelp maintain system reliability, availability, and performance through day-to-day operati
• onsParticipate in on-call rotation and incident response proces
• sesAssist with capacity planning and cost optimization effo
• rtsPartner with security teams to support compliance and security best practi
• cesContribute to improving observability via logs, metrics, and dashboa

rds

AI-Driven Operati

• ons Actively leverage AI/ML tools and copilots to improve cloud operations efficiency and effective
• nessUse AI-assisted solutions for incident triage, root cause analysis, alert noise reduction, and automation of repetitive t
• asksContinuously identify opportunities to apply AI to reduce operational toil and improve
• MTTRCollaborate with teams to integrate AI-driven insights into monitoring, logging, and operational workf

lows

What You Bring to Servi

• ceMax3–5 years of experience in cloud operations, DevOps, or infrastructure engine
• eringAbility to commute to the office in San Ramon, CA 2 days a w
• eek. Basic to strong understanding of AWS cloud ser
• vicesExperience working in Linux/Unix environ
• mentsFamiliarity with container technologies (Docker and/or Kubern
• etes)Exposure to infrastructure-as-code tools (Terraform, Ansible, or sim
• ilar)Understanding of CI/CD concepts and
• toolsFamiliarity with monitoring and logging tools (e.g., CloudWatch, ELK, Prometheus, Gra
• fana)Strong problem-solving skills and willingness to
• learnAbility to work collaboratively in a team enviro
• nmentGood communication skills and attention to d

etail

Required AI

• SkillsHands-on experience using AI-powered tools such as GitHub Copilot, AWS Kiro, Claude Code, Code
• x, etcUnderstanding of AI applications in cloud operations (anomaly detection, automation, incident ana
• lysis)Ability to use AI tools for troubleshooting, log analysis, and workflow impro
• vementDemonstrated curiosity and willingness to adopt AI-driven appr

oaches

Nice to Have Qualifi

• cationsAWS certifications (Associate level pre
• ferred)Exposure to scripting/programming (Python or
• Shell)Experience in SaaS or cloud-based production envir
• onmentsExposure to AIOps or observability platforms with built-in AI capab

ilities

What ServiceMax Of

• fers YouCompetitive health and wellness benefits (Medical, Dental, Vision, Life In
• surance)Flexible Spending
• AccountsFlexible
• Time Off401(k) with employ
• er matchCommuter
• BenefitsOpportunities for learning, mentorship, and caree

r growth