Service Management System Engineer

Job ID 2614648

Location Washington, DC, US

Date Posted 2026-07-16

Category Engineering and Sciences

Subcategory Systems Engineer

Schedule Full-Time

Shift Day Job

Travel No

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work ORA_ON_SITE

Description

Job Summary This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure — including servers, cloud services, networks, applications, and storage systems — through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.

Job Description And Duties

• Position is required to be full-time onsite at DOT HQ, Washington DC
• Assist in driving, standardizing, and managing unified configuration management database.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
• Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues.
• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
• Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services.
• Creates alerts and notifications based on service availability.
• Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations.
• Create and provide intuitive and informative dashboards on current and past performance and service status.
• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.

Qualifications

Required Education and Experience

• Must have extensive knowledge of multi-vendor server operating systems.
• Minimum of 10 years of experience performing monitoring and managing/configuring monitoring systems
• Expert level systems administrator experience managing Windows and/or Linux operating systems
• Direct experience and expertise with Management Protocols including SNMP, and WMI
• Scripting Experience PowerShell, VBScript, and/or other scripting experience
• Experience managing monitoring systems with >250 Host and/or >3000 sensors
• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Preferred Skills And Qualifications

• Experience supporting a 24x7 operations environment, ideally support large Federal/Defense Infrastructures.
• OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic experience.
• Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
• Expert level experience with scripting and automation
• Experience integrating monitoring tools to operate through ServiceNow
• Experience automating alerts to generate Service Tickets
• Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
• ITIL certification(s) including Foundations and above strongly preferred
• Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
• Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
• Experience with visualization and computational tools

Note Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust.

Target salary range $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.